Poor

Liked: Good location but that's really the only thing positive.
Disliked: Very uhelpful staff. Paid for 7 nights in advance but I needed to leave after 3 nights due to a family emergency and asked for even a partial refund but was refused which in my opinion is appalling customer service.

beautiful hotel and staff and...

Liked: excellent location and staff
Disliked: clean well presented

It was ok

Liked: Staff were very friendly and helpful and hotel is in a lovely setting. Lovely warm shower.
Disliked: The some breakfast items were well over cooked, so didn't go the last 2 mornings of my stay. The bed wasn't very comfortable, door key cards kept going wrong. I found it quite dark as it only has 3 small lights.

Exceptional

Superb

Disliked: I went down at 9.30am for breakfast but was told I was too late. There was no information telling me when breakfast starts or ends. Thought 9.30 was a reasonable time to expect breakfast in a large hotel . Other than that great hotel, location and staff.

Poor

Liked: We liked the location of the hotel center of Harrogate
Disliked: Our Room a suite of third floorWas cold and damp was given a plug in radiator for the bedroom . But not in the sitting room.So could only use bedroom.We couldn't shower as the water temperature was like warm.The Buffet Breakfast was terrible nit much choice .

Exceptional

Pleasant

Exceptional