The Cranleigh Boutique

Exceptional

Good

Exceptional

Disappointing

Disliked: We’ve stayed here before and previously found it to be good value for money, which is why we chose to return. However, this time our experience was disappointing in a few areas.The lady at reception was not welcoming and came across as unaccommodating, particularly when we questioned the unexpected parking fee. We were unaware that parking charges had been introduced, and it would have been helpful to have this clearly communicated in advance.Additionally, we came for a relaxing break, so we were a bit surprised to be asked to select a specific time for breakfast, which added an element of scheduling we weren’t expecting during what was meant to be a laid-back stay.

Pleasant

Exceptional

Disappointed

Liked: Not too much to be honest. Location was lush that’s it.
Disliked: The room Room 13 was very disappointing small and Dingy, really not worth the money for what it is Apparently that was the superior King ( How on earth ) It’s very basic May as well stayed in a travel lodge for half the price Very disappointed Staff on front desk very abrupt and found rude when pre phoned a few days beforehand.

Superb

Happy with our stay would...

Liked: Location was very good
Disliked: Disappointed that a member of staff (hotel manager apparently)barged in our room without knocking for no reason at all i was partly naked and when I asked why at reception i was given a feeble excuse of checking guest numbers no apologies at all very disappointing especially when it's such a nice hotel and location I would of been happy with a genuine reason especially when she's the hotel manager and should know the room was occupied for 2 nights