Very good

Liked: Pleasant lobby. Complimentary popcorn and apple cider in the evening.Complimentary newspaper and coffee/tea in the lobby. Staff was very nice and helpful. The room was large.
Disliked: I requested an upper floor room, which I got, but then learned that only the first floor rooms have refrigerators, so we changed rooms. That could be avoided by giving more exact information at the time of booking.

mediocre

Disliked: The staff were always on their phone at the front desk and seemed bothered to come help. We also couldn't relax by the fire, because we could overhear a very loud conversation the staff person was having on their phone to a friend.

Passable

Liked: The rooms were nice .And staff was Great.
Disliked: The hot tub was out of order. The restaurant next door was closed most of the time The are for the free breakfast was small.

Exceptional

Liked: This place is adorable! The lobby is like a living room with two separate sitting areas where they offer board games to play by the fire. The popcorn machine is wonderful. Coffee and juice bar available throughout the day. You can get a DVD player and movies for your room which has beautiful quilts and charming decor. They are located close to everything, in fact we found new things to do this trip. will stay here again.
Disliked: The only thing we would have liked more lighting in the room.

Exceptional

Liked: Everything was great . They were very helpful with any questions or problems that came up . I needed to scan something and couldn't scan it to the computer in the lobby so they scanned it for me and emailed it to my email .
Disliked: Could use more hot food for breakfast

Exceptional

Liked: It was a restuarant right there where you could get a great meal and get some rest

Lancaster visit

Liked: It was clean, staff was very helpful and friendly. Room was comfortable and well kept.
Disliked: Breakfast could have alittle more, very basic.

Exceptional

Liked: Coffee is always hot and fresh rooms are great and there cozy
Disliked: Hmm nothing

Good stay

Liked: The location was good. Breakfast was ok.
Disliked: When we first went into the room, there was a slight smell. Room could have been a little cleaner.