The Clift Royal Sonesta San Francisco

Disappointing

Liked: The bed was extremely comfortable and the room was very clean. The staff were incredible, all of them. It's very pet friendly.
Disliked: I don't like that there's no benefit to this hotel, not even an inclusive continental breakfast and when it says on booking.com that there's private parking nowhere does it say that it has to be paid for separately. That was extremely disappointing and misleading. My refrigerator and Keurig machine didn't work.. although I am extremely thankful that the staff helped to fix it.

Exceptional

Liked: Locations was great and staff was very helpful.

Overall, our day was great...

Liked: Centrally located. Staff was very pleasant and nice. I like the way the room was set up.
Disliked: There was no way to get any service at night.

Exceptional

Exceptional

Superb

Liked: Excellent staff at front desk throughout our stay

Luxury and comfort close to...

Liked: This was a lovely hotel with great entertainment on offer, lovely staff and comfortable beds. We had enough space for 5 people's luggage, which is always a bonus, plus there was adequate bedding and a sofa bed for our 5th guest. The location was great, we were on the border of Tenderloin, which was quite a dangerous area, but the staff gave guidance on where to walk/not, and we felt safe the whole time. We absolutely loved the Redwood Room and Jazz band there, as well as all the friendly wait staff.
Disliked: Only downside was our coffee machine would spit out brown water - but when we notified reception, they replaced it right away. Expensive food prices, but that makes sense for a more upmarket stay - we had a great time here, there is little to nothing to fault!

Lovely hotel, sad about the...

Liked: Lovely, modern rooms. Gym was great, lovely communal areas.
Disliked: Location - sadly this part of San Fran feels a little unsafe now, being right next door to tenderloin. We saw some quite horrific sites only a block away from the hotel with homeless / addicts. So sad as hotel is lovely. San Fran needs to have a huge clean up of their tourist / shopping district.

Exceptional