The Claridge Hotel

Customer service was poor. Phone rang with no answer. Had to go down 21 floors to the desk and ask for assistance. Check out was worst. Clerk was rude and attitudinal after I informed her of the sink not working. Wall paper was peeling and stucco patching was done poorly in the ceiling of the bedroom. Some of the furniture was chipped and obvious signs of repaired with glue after being broken. No water bottles, coffee, tea in room. Water stains from refrigerator leaking in cabinet dresser. By the third day, we got the heat to work properly. Ate breakfast at Bally’s because there was nothing available in this hotel in the morning. I will not be going there again.

Liked: Restaurant on floor six. Food was excellent.
Disliked: Room and repaired broken table top. Utility sink had five inches of standing water and facets did not work. Thermometer was defective - could barely get to 74 degrees. Keep turning cooler and temperature dropped to 65 degrees after hours. Called maintenance and was told the system is old. TV cable poor. Stations freezes at times and guide would work intermittently. No information of amenities in the hotel. No welcome packet at desk.

Good

Bad

I wouldnt stay here every...

Liked: This place had roaches & bed bugs. This place so dirty & ghetto.
Disliked: This place had people prostituting at this hotel.

Poor

Liked: That it was close to the beach
Disliked: I didn't like the smell in the rooms and there were no towels in the pool area . On Friday pooyl was closed all day until 6 pm.

Exceptional

Superb

Disappointing

Disliked: Roach in the bathroom

Not good

Disliked: The room light did not work. Contacted office 2 times, they mentioned it was transferred to Engineering team but no one came to fix the light. Had to spend 2 nights with bathroom light and other light turned on. Almost a dark room

Price was too high for...

Liked: It was close to everything
Disliked: The garage was nasty the ceiling fell down nobody went to clean it on the 3rd floor of the parking garage I was there for four days and it stayed there it also smelt like pee