The Claridge Hotel

Customer service was poor. Phone rang with no answer. Had to go down 21 floors to the desk and ask for assistance. Check out was worst. Clerk was rude and attitudinal after I informed her of the sink not working. Wall paper was peeling and stucco patching was done poorly in the ceiling of the bedroom. Some of the furniture was chipped and obvious signs of repaired with glue after being broken. No water bottles, coffee, tea in room. Water stains from refrigerator leaking in cabinet dresser. By the third day, we got the heat to work properly. Ate breakfast at Bally’s because there was nothing available in this hotel in the morning. I will not be going there again.

Liked: Restaurant on floor six. Food was excellent.
Disliked: Room and repaired broken table top. Utility sink had five inches of standing water and facets did not work. Thermometer was defective - could barely get to 74 degrees. Keep turning cooler and temperature dropped to 65 degrees after hours. Called maintenance and was told the system is old. TV cable poor. Stations freezes at times and guide would work intermittently. No information of amenities in the hotel. No welcome packet at desk.

Will not stay again

Liked: The property itself was ok.
Disliked: The elevators worked very very slow. That was the worse part for me. Staff was asked by other patrons where something was located and it had a lot to do with language barriers and told the patron that they should read the sign. Very unprofessional. Staff was also asked a question regarding parking and was unable to answer question

Pleasant

Exceptional

Disappointing

Liked: The rooftop bar
Disliked: The air conditioning doesn't work, the phone didn't work, I needed more towels and they never brought them to me, and the light bulb was burned out, and they never offered to move me to another room.

Exceptional

Very good

Very good

Bad

Liked: The only two things that we liked it was the view from the rooftop and the view from our room
Disliked: The parking garage is far away from the rooms,the elevator is weird takes more than 20 minutes to go up or down,the elevator guys it was unfriendly

The room was perfect nice...

Liked: Everything
Disliked: Slow elevators