The Claridge Hotel

Customer service was poor. Phone rang with no answer. Had to go down 21 floors to the desk and ask for assistance. Check out was worst. Clerk was rude and attitudinal after I informed her of the sink not working. Wall paper was peeling and stucco patching was done poorly in the ceiling of the bedroom. Some of the furniture was chipped and obvious signs of repaired with glue after being broken. No water bottles, coffee, tea in room. Water stains from refrigerator leaking in cabinet dresser. By the third day, we got the heat to work properly. Ate breakfast at Bally’s because there was nothing available in this hotel in the morning. I will not be going there again.

Liked: Restaurant on floor six. Food was excellent.
Disliked: Room and repaired broken table top. Utility sink had five inches of standing water and facets did not work. Thermometer was defective - could barely get to 74 degrees. Keep turning cooler and temperature dropped to 65 degrees after hours. Called maintenance and was told the system is old. TV cable poor. Stations freezes at times and guide would work intermittently. No information of amenities in the hotel. No welcome packet at desk.

Disappointing

Liked: The beach front and the historical style.
Disliked: The rooms need maintenance and upgrades .. the swimming pool is not clean at all, and there are no lifeguards or any security either on site. When i was there, there were 2 kids left alone in the pool without anybody watching them . Also, when i want to request a late check out for one hour because of the bad weather for driving ,they told me 15$ per hour .. !!!! I ve never ever seen this before in any hotel i stayed before .. just tell me not to be available ..

Exceptional

Very good

I was happy to be...

Liked: The location. The staff and the tv.
Disliked: Sadly the bedrooms were dirty. They didn’t vacuum in eternal the dresser and the beds the back of the head board has all dead skin and dust. Greasy hand prints on the back of the bathroom door not wiped. Room was very just made me had a stuffy nose and sore throat. The bathroom reeked of mold.

Alright

Liked: The staff was great and bed was soft
Disliked: We had No hot water had to take cold showers and our room was missing an light bulb so it was mainly bad lighting. Room 1018.

Amazing

Liked: Everything
Disliked: Nothing

Didn’t like that the TV...

Liked: I like that it very comfortable and convenient for my husband to walk on the boardwalk n shopping areas bcuz his knees were bothering plus we had a 2.5 year old grand baby with us who decided he didn’t want to walk anymore.

Exceptional

My stay was nice and...

Liked: The aesthetics, artwork and vintage design
Disliked: Needs a little more dusting and upkeep