The Claridge Hotel

Customer service was poor. Phone rang with no answer. Had to go down 21 floors to the desk and ask for assistance. Check out was worst. Clerk was rude and attitudinal after I informed her of the sink not working. Wall paper was peeling and stucco patching was done poorly in the ceiling of the bedroom. Some of the furniture was chipped and obvious signs of repaired with glue after being broken. No water bottles, coffee, tea in room. Water stains from refrigerator leaking in cabinet dresser. By the third day, we got the heat to work properly. Ate breakfast at Bally’s because there was nothing available in this hotel in the morning. I will not be going there again.

Liked: Restaurant on floor six. Food was excellent.
Disliked: Room and repaired broken table top. Utility sink had five inches of standing water and facets did not work. Thermometer was defective - could barely get to 74 degrees. Keep turning cooler and temperature dropped to 65 degrees after hours. Called maintenance and was told the system is old. TV cable poor. Stations freezes at times and guide would work intermittently. No information of amenities in the hotel. No welcome packet at desk.

Once great, still got some...

Liked: Great location right on the Board WalkExcellent Martini on 23rd floor barWonderful corner room with double aspect
Disliked: Grandeur is a little faded and needs a little tlc

Poor

Good

Relaxing

Liked: Location
Disliked: No Restaurant

Exceptional

I wouldn’t stay there again

Liked: Friendly staff
Disliked: Hotel and room was rundown. View was awful

Very good

Liked: No breakfast available.
Disliked: Did not have carts available to get luggage to car after stay.

Exceptional

Liked: The bed and the restaurant
Disliked: The phone in mt room doesn't work

Bad