Customer service was poor. Phone rang with no answer. Had to go down 21 floors to the desk and ask for assistance. Check out was worst. Clerk was rude and attitudinal after I informed her of the sink not working. Wall paper was peeling and stucco patching was done poorly in the ceiling of the bedroom. Some of the furniture was chipped and obvious signs of repaired with glue after being broken. No water bottles, coffee, tea in room. Water stains from refrigerator leaking in cabinet dresser. By the third day, we got the heat to work properly. Ate breakfast at Bally’s because there was nothing available in this hotel in the morning. I will not be going there again.

Liked: Restaurant on floor six. Food was excellent.
Disliked: Room and repaired broken table top. Utility sink had five inches of standing water and facets did not work. Thermometer was defective - could barely get to 74 degrees. Keep turning cooler and temperature dropped to 65 degrees after hours. Called maintenance and was told the system is old. TV cable poor. Stations freezes at times and guide would work intermittently. No information of amenities in the hotel. No welcome packet at desk.

Pleasant

Liked: Location, restaurants and bar.
Disliked: Not clean enough, not enough linen or outlets, long waits for the elevator, and key cards kept stop working.

The location of the hotel...

Liked: The staff at the Valet parking were very nice and accommodating!
Disliked: The elevators were not working!!! The bed was extremely hard and uncomfortable. The lamps in the room only worked by plugging them in and out!

Very poor

Liked: The staff was very nice!!
Disliked: The room was not clean. Elevator was broken m

Very enjoyable

Liked: Size of the room
Disliked: The valet area had trash on the ground.

Please stay away from this...

Liked: We were there for a dance competition so it was the needed venue.
Disliked: Mold visible in room. Torn lamp shades and drapes. Wet carpet from water dripping in from a/c. Dirty air vents covered in dirt and dust. Took 3 complaints and 2 nights and 3 days before they would allow a room change.

It was a fair day...

Liked: The ambience
Disliked: The elevators system was not working properly. Every time we needed to get on the elevator it was a 10 to 30 minute wait which is absolutely ridiculous.

Poor

Enjoy the weekend

Liked: Is in very good location
Disliked: The parking it’s expensive per day, the room service it’s really bad, elevator waiting too long and the pool needs repair since last year I was there.

Exceptional

Liked: Great hotel very good service