The Claridge Hotel Guest Reviews
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0.8 miles from Atlantic City centre |
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Lloyd W, Dover Delaware, visiting Boardwalk Hall Wed, 27 December 2023
Customer service was poor. Phone rang with no answer. Had to go down 21 floors to the desk and ask for assistance. Check out was worst. Clerk was rude and attitudinal after I informed her of the sink not working. Wall paper was peeling and stucco patching was done poorly in the ceiling of the bedroom. Some of the furniture was chipped and obvious signs of repaired with glue after being broken. No water bottles, coffee, tea in room. Water stains from refrigerator leaking in cabinet dresser. By the third day, we got the heat to work properly. Ate breakfast at Bally’s because there was nothing available in this hotel in the morning. I will not be going there again.
Liked: Restaurant on floor six. Food was excellent.
Disliked: Room and repaired broken table top. Utility sink had five inches of standing water and facets did not work. Thermometer was defective - could barely get to 74 degrees. Keep turning cooler and temperature dropped to 65 degrees after hours. Called maintenance and was told the system is old. TV cable poor. Stations freezes at times and guide would work intermittently. No information of amenities in the hotel. No welcome packet at desk.
Johnson Sat, 16 March 2024
Good
David Sat, 16 March 2024
Sorry I left my room...
Liked: Nothing
Disliked: Old not updated not very clean pull dirty and glass falling from ceiling
Danielle Fri, 15 March 2024
Great location and staff
Liked: I love the location. The Vue was amazing. Brooke was an amazing bartender as well! It is very convenient too being connected to Ballys. Will come back in August.
Disliked: It can get loud overnight. I had to call security twice.
Jimmie Thu, 14 March 2024
Disappointing
Brittany Thu, 14 March 2024
Passable
Liked: the view was pretty
Disliked: the hotel rooms and feel is just old, nothing open for bar \ food, and the floor was dirty bathroom was super small
Laura Wed, 13 March 2024
Disappointing.
Liked: The location of the hotel is great. Very close to other attractions. The twenties restaurant was really great.
Disliked: We had issues from check in. We were given a dirty room (untouched from previous tenant). When we came down to fix it the solution given was ridiculous. Because we had adjoining rooms he wanted to switch us out one room at a time like I was going to steal the other room or not vacate it??? We had 4 children with us including an infant. I wasn’t going up and down to the 16th floor because of your mistake. It was already a haul getting all our stuff up there anyway. Because we grabbed our stuff from the parking garage before going up which was a haul for all that luggage.The next morning we went to use the pool and it was dirty. We pulled out chunks of hair (3/4) and there was broken glass! There were no towels. I called the front desk and asked them to bring towels cause we were stuck in there wet. They said they would send down housekeeping. After 20 min nothing so I called again and she apologized and said she would call again. We waited 20 more minutes and nothing. So I walked wet to the gym (we stayed in the pool to keep warm because of the draft I’m assuming from the boarded roof panels?) to get the hand towels to dry off enough to get to our room.After I changed I went to the front desk to talk to them. I let them know that the glass we had found was piled by the stairs in the pool. The pool was so cloudy and dirty we couldn’t even see the bottom so not sure if there was more. I didn’t get the feeling that they actually cared so asked to speak with a manager. She told me there was no manager and wouldn’t be one for the duration of my stay. Also gave me an email address for the front end management. Went back to my room and after a bit decided to send an email to her.After writing the email I decided to go back down to check the pool. There were towels brought down but the pile of broken glass was still by the ladder and the pool was still open. I hadn’t sent it yet but sent it after checking and put that at the bottom of my email.
Toni Mon, 11 March 2024
Good
Liked: Price
Disliked: The hallways could be vacuum
Raheem Mon, 11 March 2024
Very good
Liked: No way to warm your food up that one bad problem
Samantha Mon, 11 March 2024
I loved it
Liked: Jacuzzi
Amanda Mon, 11 March 2024
Very good