The Claremont Club & Spa A Fairmont Hotel Guest Reviews
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|1.9 miles from Berkeley centre|
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Pankaj Fri, 19 February 2021
Liked: No breakfast is available at the hotel, only the cafe is suggesting grab and go. The cafe is the best thing the hotel was suggesting. They have great food there and nice interior.
Nice and friendly staff. Beautiful building with rich history.
Disliked: Almost everything at the hotel was prebooked. Pool was only available without whirlpool, and we got there only after cancelling by someone else, because it's a club and members who are not guests of hotel have prebooked everything earlier. So if you're lucky to get at the pool mostly you will meet local people who are members of the club, not the guests. The restaurant's terrace, which is the main attraction of the hotel, where they have a view, was also fully prebooked for several days ahead for all the times. So no breakfast, lunch or dinner there for the whole stay. We were suggested to take a table for early dinner once, which we happily agreed and on the arrival they told us it would be not terrace but a pathetic tent on the parking. Definitely not what you are coming to this hotel for. Food at the restaurant was also not impressive. We didn't book the tennis court so don't know if the same issues with booking were there. The room was smelling horrible. Mix of a sewage with tobacco coming from beds area (supposedly the carpets), I had trouble with sleep because it was in my nose the whole time. The staff was nice, but because of the processes in the hotel they could not help is much with services. I constantly felt begging things from the hotel, they were not proactively helpful. For example we were not introduced during checking to the hotel, it's territory, given any suggestions where to spend time. We had to ask one by one different people about breakfast, cafe, restaurant, pool, spa, etc. Amenities were not enough we are family of four and we only got one amenity set, etc for the two days of stay, until we asked to bring more on third day and even then they were insisting to specify what do we need. Generally, we feel sorry that such a jam like this hotel is currently so poor in their services.
Kara Sun, 14 February 2021
Amy Sun, 24 January 2021
Jagdish Sun, 24 January 2021
Liked: Location and friendly staff
Disliked: Tennis court was almost all time booked by club members and we didn?t get opportunity to play.
Fabrice Sat, 28 November 2020
Sandra Sat, 28 November 2020
Liked: Friendly staff, great brunch
Disliked: The heater in the room didn?t work. They did fix it for the second night.
Stefanie Sat, 14 November 2020
A five star experience!
Liked: Everything at The Claremont was beyond wonderful. The hotel and ground were beautiful and immaculate! The staff was polite and helpful and the service was five star all the way!
Megan Sat, 7 November 2020
Great location. More of a...
Liked: Perfect location to explore Oakland on foot, including hiking in the canyon. We enjoyed the view of San Francisco from our room (thought the window was small) and from breakfast patio.
Disliked: The restaurant / bar was closed for a private event and we couldn't get room service to bring us a beer.
Adrian Sat, 31 October 2020
Anonymous Mon, 26 October 2020
Liked: The Hotel is cozy and very clean. Customer service was exceptional. I will definitely be coming back!