This hotel is beautiful and is 5 star. Close to the Crest Theatre and has the best restaurant. 5 stars.

Liked: The hotel restaurant was the best restaurant. 5 star food and service.
Disliked: Nothing.

Very good

Liked: I loved that they have a restaurant on premises and great service. They have incredible staff in the restaurant and at the bar. I’m pregnant and they recommended mocktails and were amazing.
Disliked: Someone in our floor was smoking however the staff was so quick to react they sprayed the floor down and offered a new room to us with food credits (10usd for each of us- I travelled with my husband). Nothing they could’ve done to prevent it.

Disappointing

Exceptional

Liked: We arrived very early in the morning after a long, tiring train ride. The front desk staff were very solicitous and got us into a room earlier than normal check-in. Hotel's location is convenient to museums, the Capitol building, Old Sacramento, and various means of public transportation.

Exceptional

Exceptional

Exceptional

Outstanding service. Great breakfast available...

Liked: Great linens. Spacious room with old-fashioned moldings and high ceilings. Deep bathtub.
Disliked: I wish that the room was not decorated entirely in gray.

Overall, The Citizen is a...

Liked: Location was convenient; water bottle & beverages availability; clean; staff were friendly and attentive
Disliked: Some noises were audible in the late night & early morning (ie., traffic, people).

Expensive for what you get

Liked: It's a stylish, historic building.
Disliked: The shower took so long to get hot that I accidentally took a cold shower because I thought the hot water was broken. The valet parking is $50 a night, so take that into account when evaluating the price. The water in the room is $4/bottle, which my boyfriend didn't notice and so I was surprised with an extra $8 charge when I received the invoice. You have to have a Bonvoy account to get free wifi, otherwise that also is a charge. Not really any amenities that are included, even though the room is $230. Just a couple of coffee pods. The room is historic, which also means it is small and not that well-lit.