The Citizen Hotel Autograph Collection by Marriott

This hotel is beautiful and is 5 star. Close to the Crest Theatre and has the best restaurant. 5 stars.

Liked: The hotel restaurant was the best restaurant. 5 star food and service.
Disliked: Nothing.

Exceptional

Superb

Exceptional

Very good

Overall, it was nice, but...

Liked: Very cool property a lot of character
Disliked: Did not like that I had to pay an additional $50 for valet and that was not mentioned anywhere so we were not aware until we got to the property

Superb

A unique older hotel, a...

Liked: The staff were courteous and efficient. The room was quiet and the beds were very comfortable, and the A/C worked very well. We enjoyed the political art in the room and quotes in the elevator. Marble everywhere likewise is a nice touch. I also enjoyed having coffee in the morning in the little sitting area up on the 14th floor.
Disliked: Carpets everywhere were old and threadbare. Also, the room was very small. There was hardly enough floor space to put down our luggage and still have room to move around. The bathroom was very nice, with an excellent shower -- and HUGE! About half the size of the room. We could have done with less bathroom and more main room.Lastly, parking was too expensive at $49. The valets were helpful and efficient, and having an app to call for your car is nice. However -- this really bugged me -- each time I called for my car it prompted me to tip. Really, after paying $49? So I said fine, let's do a $3 tip. Well guess what -- the app adds a "convenience fee" of 35% (!) to the tip. Convenience fee? Convenient for whom? Tips should be easy to offer and accept. Just charge it to the room! Why do I need a middleman charging a fee for what is a completely optional expense to begin with? It's like a tip on top of a tip. Needless to say, I only tipped that one time and if I ever stay at this hotel in the future, I'll park elsewhere.

Exceptional

Good