Superb

Fantastic

Liked: Fantastic staff. Very central.
Disliked: It was all wonderful

Exceptional

Liked: From arriving to leaving staff were welcoming and helpful, and the location was excellent

Good location and breakfast. My...

Liked: Location was perfect. Breakfast exceeded expectations. Staff were friendly and courteous.
Disliked: My room was by the bottle store so lots of noise around 5pm. Also the cleaners started around 7 am so noisy from then on. Also I didn't like members of staff smoking by the main entrance so your first breath of air was including smoke! - not acceptable.

Overall, we loved it and...

Liked: Location excellent, very walkable to York Minster, restaurants etc. We had a family room, comfortable. Staff very friendly and willing to help. We had meals there, reasonable value. Nice outdoor area. Would return.
Disliked: Nothing to complain about.

Hotel was excellent location but...

Liked: The location of the Hotel is very good.Level walk to York Minster and all attractions. Parking was a bonus but is chargeable.Large refurbished bathroom.
Disliked: Our standard double (no. 102 )was a small room in the old ( Historic) part of the hotel. This had a small 4'6" bed, single glazed sash window overlooking the railway line. Shower over bath only a trickle, a very tired room.

Very comfortable and convenient.

Liked: Great location with its own parking only a few minutes walk from York Minster. Attractive old building - rooms probably vary a lot. Very comfortable and quiet. Good breakfast with wide choice of cooked dishes.
Disliked: Difficult to find in the dark. Tiny sink in en suite shower room. Bacon at breakfast very dry.

Great location for amenities. Great...

Liked: Location was great for walking into town and food lovely. Garden was a great location to eat in. Bathroom was lovely and a great size.
Disliked: Our room was quite small and over-looked the main rail line with noisy freight movements until the early hours. Would have been good to have been pre-warned. Bar staff and front desk staff very helpful and friendly. In general though I got the impression that other staff acted as though you were lucky to stay there.

Very disappointed. Was so looking...

Liked: Location only
Disliked: Dishonest marketing. The superior double, was a dingy basement room, with tiny narrow stairs & limited headroom leading to it. There was no windows in the room. We think it was a converted cellar! We complained and the only rooms left were small doubles, which we were told would be down grading, we accepted one willingly, the room at least had a window, although didn't open! so there was no air. The bed was a small double but comfortable. My husband & I spoon, so adequate. When we checked out, we were told it was our choice not to accept the basement, so there was no price difference for downgrading!! I had asked prior to my booking, if they had parking & received an email back to say my request had been arranged at no extra charge! When it came to check out the next morning, there was a £15 charge! They then said the no charge was because I was booking in between 5 & 6pm. I have never had a book in charge before. They then showed me two other emails, sent after the 'no charge one' so obviously, then saying the parking was extra! We don't look at emails while driving, otherwise we would have cancelled, for double standards. They also said that parking was never free for bookings through Bookings.Com. The staff are nice enough and clearly well known to regular guests. The breakfast is extortionate at £15.99 each. Two minutes walk along the river towards city Centre and the choice of breakfasts is vast, a fabulous breakfast at the Ivy £10.99. Thankfully we cancelled breakfast at the Churchill.There are no charging points in the rooms and the communal parts are grubby. There is a smell of stale cigarettes/cigars and burns to the carpets. Maybe designed as part of the Churchill theme.