Exceptional

Liked: Outside garden and staff!
Disliked: Smallish room

Fantastic Hotel & Amaze Location!!!

Liked: Hotel staff are so lovely & helpful! Location is literally perfect - the York wall is a 2 min walk down the street & 5 mins away from the city centre! We will definitely be returning & having pizza in a pod

Good location

Liked: Very close to the city centre. Clean and spacious rooms. Staff were friendly.
Disliked: Weird smells in the hallway. The heater was temperamental would keep blowing cool air when turned off.

Memory making hotel

Liked: Everything! Made to feel so welcome! Staff were so friendly and welcoming! Can?t recommend this hotel enough. Everything was superb, the food was delicious too.
Disliked: Not one thing!

Exceptional

Liked: The outside igloos
Disliked: The tv was above the double bed, so only the children could see it from their single beds.

Pleasant

Liked: It was clean and staff were lovely and pleasant. The staff in reception were helpful and friendly
Disliked: Staff were smoking outside of our bedroom window and smoke was coming into the room causing an unpleasant smell. We had to shout to ask them to move. The window seemed to point towards the bins and staff were throwing things into the bins which made a lot of noise which again kept us up in the night. The beds were uncomfortable.

Really nice stay however wouldn't...

Liked: The character and look of the hotel are amazing! The staff are lovely and welcoming. Didnt try the food or drink as we had a meal booked in city centre
Disliked: Bed was a bit too hard for our liking. Few hairs dotted around the bathroom. Bathroom door scraped along the wall making a horrible noise !

Great place to stay

Liked: Exceptional hotel in a great location with great food!

Great stay

Liked: The location is fantastic & the facilities. The outdoor area is also a nice touch. The staff are friendly and the food was really good.
Disliked: Nothing, would definitely stay again.