100% rip off and false...

Liked: The only thing good about the hotel was the location.
Disliked: Where do I start?.The room for the price was absolutely garbage.Almost £150 a night for a below basic room with lights not working,wi fi not working,iron was small enough to put into your pocket what didn?t work!.The hall stank of sweaty armpits and socks and the car park put the icing on the money cake.Full on rip off and a nightmare break please don?t go to that Jokechill hotel !

Superb

Almost perfect

Liked: Only a few minor complaints. It would be amazing to have had a mini fridge in the room to keep milk, juice etc for the children.The restaurant is not child friendly, meaning there is no kids menu.The Al fresco dining menu does not cater for people who don't like pizza or would like a lighter bite like a salad.
Disliked: The staff are amazing. So friendly and accommodating.The building and decor are beautiful. Exceptionally clean.The most comfortable beds, as far as hotels go.The rooms have a kettle, tea, coffe, hot chocolate and kit kats, which is a lovely touch.Really good location, a 15 minute stroll to the Minster

Very good

Really enjoyed our stay despite...

Liked: Meal in the brasserie was lovely. Very friendly staff. Good location.
Disliked: Unfortunately bed and pillows were not very comfortable.

Superb

Liked: Room was clean and spacious ParkingGood value

Exceptional

Liked: Clean amazing hotel
Disliked: Absolutely perfect hotel and staff especially Claire in the restaurant and igloo and reception staff lovely

Great hotel.

Liked: Lovely hotel. Friendly happy staff. Comfortable rooms.

Would definitely recommend, and I'd...

Liked: Location was idealStaff were lovely! The man on reception was exceptionally kind Very clean and comfortable room