The Chicago Hotel Collection Millennium Park Guest Reviews
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Write a review
Elena Sun, 12 March 2023
Poor
Cianni Mon, 27 February 2023
Good
Bushra Sat, 25 February 2023
Very poor
Jonathan Sat, 25 February 2023
Horrible never again
Liked: Nothing. This was the worst stay ever. And its due to the check in. There is nobody there to check you in. A couple of iPad kiosks that dont work. Then you have to call for help and its 1 person that is not very helpful and multiple people had the same problem. Took me almost an hour to check in.
Disliked: Check in and the lack of actual staff to help.
Jose Thu, 23 February 2023
Perfect
Artem Tue, 21 February 2023
Disappointing
Liked: The view from the window and the location is the only good thing about this hotel
Disliked: I tried to check in for an hour! They don't have live front desk staff. Only terminals for registration which do not work. The phone number for support is constantly not answered, and the message had to wait for 10+ minutes. TV does not work, interior decoration is very old, the price for such a hotel is too high
Jeffrey Mon, 20 February 2023
Good stay but be prepared to not get into your room instantly
Liked: good location
Disliked: check in process is horrible , nobody on site to help. you check in at a kiosk and even though i made a reservation on booking, my reservation was not showing on the kiosk and ended up having to call the help desk and they hung up on me twice. whole process took 45 minutes to get me in my room and you also have to keep your baggage that whole time
Verified Hotel Guest Tue, 7 February 2023
Liked: Nothing really checking into this hotel was the absolute worst it was a 2 hour process and the no contact with people is just ridiculous there were no room service to call for towels we had none nothing this hotel was one of the worse hotels seen
Disliked: Everything nothing was great l wish l could get my money back
Sonia Sun, 5 February 2023
Great place to stay.
Liked: everything
Disliked: nothing
Richard Sat, 4 February 2023
Good