The Chicago Hotel Collection Ambassador Gold Coast

I was very impressed with the experience at Public Hotel. The staff greeted us at the door and were very polite. The rooms were clean and large in size. I would definitely recommend it to friends and it was a great experience.

Liked: The staff was nice, the rooms were very clean and the decor was modern and stlyish.
Disliked: None.

We enjoyed our stay very much - relaxing and fun. Convenient to everything we like and the staff was super nice.

Liked: Very positive experience.

I was charged $40.00 per...

Liked: Location was convenient to places we needed to go. Most of the staff were pleasant, not the person who checked us in.
Disliked: Upon check-in, I found out that I had booked a “package” including drinks at the bar and breakfast. I did not want these additional items. This was not shared with me when booking the room.

Unacceptable

Disliked: I reserved the hotel via Booking.Com on March 4,2025. At the time the property was part of the Hyatt hotel group. When I arrived at the property management & name been changed to the Chicago Hotel Collection. This hotel is no longer part of JdV by Hyatt yet Booking.com is still advertising it as such. There was a violation notice posted on the front door entrance. The lobby smelled of cleaning agents, the reception crew were rude. While I was sitting in the lobby I overheard a guest complaining to reception about the lack of cleanliness in the room, delay with cleaning the room, delay with room service and lack of maintenance. I decided not to stay and was fortunate to find another hotel nearby. I expect a full refund of my cancellation.

Bad

Liked: Nothing.
Disliked: The booking was cancelled by the hotel. I only discovered this when I arrived.The hotel were pretty casual about it all.They left it to me to rebook.I gave up and found another hotel close by.

The hotel was nice, they...

Liked: It was clean and pictures on booking were accurate.
Disliked: They charged us $40 per day extra. Didn’t really tell us why, just said booking states the hotel can charge more (?). After we checked out, the receipt said “processing fee”, so why do they charge every day, they didn’t “process” us everyday day. Also, the staff wasn’t very friendly or very informative.

Terrible

Liked: Nothing
Disliked: I booked this room through Booking.Com. There was absolutely no mention in any of the 8 or so emails I received from them that your company/specific hotel was no longer doing business with Booking.Com.When my family arrived after driving from Louisville they were promptly told that they could not stay there due to no longer working with Booking.Com.They were never asked if they would like to book another room, nor were they ever given any other options or advice. Hospitality? I think not.I will be contacting your hotel so that I can discuss this matter further.

Horrible experience

Liked: Hated it
Disliked: Canceled my reservation and never notified until I got there to check in! Horrible custom service. They did not care at all

Was ruined as booking .com...

Liked: Good location and a bit tired but comfortable
Disliked: Being charged twice and no one sorting it out!!

Bad

Stay away from this place

Liked: Nothing it’s a fraud of a hotel ran by scammers
Disliked: Customer service non existent, rude and disrespectful staff.