The Chester Grosvenor Guest Reviews
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|< 0.1 miles from Chester centre|
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David Sun, 10 December 2023
Megan Sun, 10 December 2023
Anonymous Sat, 9 December 2023
Excellent stay , the room...
Liked: It’s beautiful, well managed and well located
Disliked: Nothing we disliked
Oldfield Sat, 9 December 2023
Liked: Location, nice room, comfy bed, delicious cake and card for our Anniversary. Cocktails good but barman was so miserable. Live music nice.
Disliked: Continental breakfast poor, awful coffee and yoghurt. We were booked for festive menu 59 pounds, there was nothing festive on it. So we had to order off menu a burger which was very tasty but came with nothing! Had to pay for fries 5 pounds and smallest portion ever, not impressed! Should have eaten out! Would have liked a bar area. Always fancied staying, very expensive, this is not a 5 Star hotel! No way...disappointed/underwhelmed, will not return.
Jane Sat, 9 December 2023
Great location and staff but...
Liked: Staff are really professional and friendly. Location is perfect for Chester City centre
Disliked: Room disappointed as we found broken glass and plastic tags on the floor which they sorted when reported and there was no hand soap in the bathroom which staff were apparently aware of but for some reason we had to ask for it! For the price, I also (wrongly) assumed that bathrobes would be provided for our use.
Sally Sat, 9 December 2023
Excellent location just by the...
Liked: Excellent location. The staff was helpful friendly and efficient.
Disliked: The lift was broke and husband was on crutches
Lawri Sat, 9 December 2023
Liked: I liked the location
Disliked: This is the 5th time I’ve stayed here and the 3rd time I’ve been disappointed. The rooms are dated. The bed this time was terribly small. There was not even a pen in the room to fill out the breakfast card (5* hotel with no stationary) and the breakfast arrived with toast and no butter for room service. Not a 5* hotel anymore, maybe 20 years ago.
Karen Fri, 8 December 2023
Lovely hotel in a great...
Liked: Beautifully decorated and furnished and vey festive for Christmas Lovely friendly staffVery nicely appointed room - comfortable bed and good bathroom
Disliked: The WiFi isn’t great - kept disconnecting and poor strength. I used my mobile data mostly.The room was quite warm but easily adjusted
Philip Fri, 8 December 2023
Top class customer service
Liked: Fabulous decorations
Jacqueline Fri, 8 December 2023
Liked: Beautiful place so elegant