The Chelsea Harbour Hotel

Superb

Disappointing

Wonderful bolt-hole in London, perfect...

Liked: Room was incredibly spacious and comfortable, breakfast was really relaxed with a great selection and staff were always very polite and helpful.
Disliked: The changing rooms in the pool facility could do with a refurbishment - they are looking a little tired and many of the lockers were not able to be used.

Exceptional

Overall it was a nice...

Liked: The room was very spacious and simply furnished, very clean and tidy. The bathroom was of a good size with a bath and shower and a separate WC. The beds were lovely and comfortable and the bed linen lovely and fresh.
Disliked: Although the room was of a lovely size, for the money you were paying there was no extras in the room. Apart from one bottle of water by each bed side there was no extra drinks etc in the fridge in the room. On arrival we were asked to pay a holding amount on our card of £200.00 ont the £100.00 that it states when booking which was high considering we had already paid £260.00 for our one night stay and £50.00 for breakfast.The car parking I found was definitely not of value. We paid £75.00 for one nights parking, on arrival the front desk staff had trouble finding our booking, when the booking was found they said they would park the car for us. On arrival back to the hotel later in the evening I requested my car keys so I could obtain something for my car to be told the car was in the basement and I would not be able to get to it as they had no staff to take me to the basement.

Very good

Liked: The rooms were really nice and spacious, however our room did have a leak
Disliked: The pool and spa facilities were not great and the parking was extortionate

Exceptional

Liked: all of it

Not a 5 star experience

Liked: Location
Disliked: Too expensive for the expected 5 star quality

Exceptional