Passable

Liked: Location is awesome. Can walk to the lift.
Disliked: The room had just one Murphy bed. Description said one king and Murphy. For 3 it was very small and extra bed was uncomfortable. No lunch options. Only one restaurant. Breakfast option is only buffet. No room service.

Exceptional

Nice, quiet and great location!

Liked: The room was really nice, big and offered a nice patio that looked out onto the courtyard. We loved the tranquility of the property we could hear the birds chirping and breeze blowing. It was an ideal location set just a few minutes from Main Street. My favorite part was the complementary ride share that the hotel offered. The shuttle driver was very helpful pointing out restaurant and gave us great tips on fun places to go. We will definitely be back to this place!

false advertising

Disliked: this hotel completely mis represented their listing.. despite saying they are under ?renvoations? they didn?t mention that when you book the most expensive 1 bedroom suite there will be 6 workers directly outside of your window making it uncomfortable for you to hang out and change and feel like at home. the forgot to mention that when you use their ?sister? property you have to undergo a marathon of obstacles to use their amenities. you need to bring you own robe and go on a 8 min walk in the winter to go to the pool.there is no instruction where to check in and how to access amenities . to use the spa facilities you need to spend atleast $100 at the spa. I mean what the hell are you paying resort fees for. not to mention. we spent over 3k on the store. over $5400 in reservation. and booked a spa massage during our check out. we asked for late check out and a very rude front desk manager wouldn?t accompany us. I would never ever recommend this place. in fact I?d like a full refund immediately.

Great location. Details leave a...

Liked: Location is great and we loved having a kitchen in the room for breakfast and snacks.
Disliked: For the price paid, the details left a lot to be desired. For example, our room did have many good utensils to cook with. Why have a kitchen if you don't have a spatula? They also charged us $35 per night for a roll away bed -- something that Booking.com did not include nor was it mentioned by the person we talked to at The Chateaux reservations before booking our room. While the room was 500 square feet, the layout was a little odd and cramped. They could make much better use of the space.I was also frustrated that they promote a $300 credit and free breakfast with each room if you book direct. But the deal isn't available even if you try to book six months in advance. They claim the deal is sold out. Well, if a room is available, then the deal should be available. Seemed like very deceptive marketing. Therefore, I booked at Booking.com since they actually offered a cheaper rate in the first place.

Exceptional

The facility helped to make...

Liked: wonderful location; beautiful accommodations; friendly & helpful staff; shuttle service was excellent; food was better than expected;
Disliked: the facility is presently upgrading their pool/spa area but they did arrange the use of the Stein facilities

Exceptional

accommodation, food and location was...

Liked: accommodation and location
Disliked: Concierge service was disappointing. Concierge made restaurant reservations for us and was supposed to cancel but didn?t so we got charged a cancellation fee. Hotel offered us a free meal but we still got charged for it. Hopefully, the hotel will take care of their mistake. Disappointed that the pool and spa was under renovation. The shuttle service at busy times is poor.