Excellent

Convenient location for visiting Harvard.

Disliked: The air conditioning is turned off automatically in the middle of the night. No way to turn it back on. Too hot.

Passable

Liked: The Hotel was a dream of mine to stay at ... plus we were going to visit grandkids after a year and 1/2 of not seeing them ( Covid restrictions). I thought I most assuredly booked a Saturday overnight on 4/10-11 , but once we got to hotel ( after 6 hour drive ) we were told we booked Fri 4/9-10 ! ( that was crazy b/c I made the reservation in 4/9 in Cortland,NY and we were not planning to leave until Sat 4/10 in the AM ...Once showing up to get our room we were told we missed our date and lost our total amount of the room . Very upset to say the least . I could not contact anyone from booking to explain this misunderstanding.. We had to pay Again at the hotel for the Saturday overnight ... most upsetting indeed . I am Mary Leary of Cortland NY and will never book through Booking.com again . I?ve passed the word along to friends as well . This was not a pleasant experience!
Disliked: Hotel is beautiful and bed comfy

Exceptional

Liked: Great location
Disliked: Bedside lamp did not work

Exceptional

Exceptional

Great location and very clean...

Liked: Great location and good facilities. Very comfy and very clean. The cocktails at Noir were fantastic, just had to walk down to get them!
Disliked: COVID protocols prevented any kind of room service (even leave at the door). When we did dine outside at Henrietta?s it took 30mins to be served drinks which came out after our food came out, so that wasn?t so great.

Very good

Very good

Liked: Room, location were both good
Disliked: I did not get to see the gym nor did I eat in the restaurant except for breakfast.