The Charlecote Pheasant

Lovely location, nice room, but...

Liked: Quiet location and nice room
Disliked: We think it was because we coincided with a coach trip, but staff inattentive bordering on rude.

Obviously, work in progress.

Liked: The room that we stayed in had been recently refurbished so it was decent enough. The staff were very helpful and friendly. The location of the hotel was ideally placed for us.
Disliked: Unfortunately the hot water system failed on our second day so there was no hot water in our room for an evening and night. It was back on in the morning,thankfully. Although we had asked for a room overlooking the gardens we were put in a room facing the car park, we thought it wasn’t too much of a problem so we didn’t ask if we could move. That was our mistake because we realised later that our window was directly above the cars in the car park and that there was a gathering of Austin car enthusiasts directly beneath us. Lots of revving of engines and loud conversations! To make matters worse the air conditioning in the room couldn’t be used and so we had to have the windows open because it was very hot. If we do return we will make sure we get a room that faces the gardens.

5 ⭐ would definitely be...

Liked: The staff at the hotel and restaurant were amazing. We never had to wait long at any point and they had some great suggestions on places to go and see.
Disliked: The room we were in could've done with Aircon but we did visit at the end of June.

Exceptional

Liked: Bar Staff very friendly and welcoming, food in the restaurant was excellent

Very good

Great location, quiet area but...

Liked: The room was okay, the bed reasonable but very poor tea and coffee items. The Tea and coffee sachets were awful :-( On a big plus side the breakfast was awesome. Nicely cooked bacon and eggs and lots of variety of cereals on offer too!
Disliked: WiFi...The internet connection in Room 71 was awful and I couldn't get a phone signal with Talkmobile either.

On the whole our stay...

Liked: Very good room, good evening meal, good quality breakfast, co-operative re-adjustment of booking. Lovely garden to sit and relax.
Disliked: Breakfast ingredients tended to run out. Insufficient pastries and bread on one morning and insufficient juice another. However staff did try to rectify the problem.

Exceptional

Liked: Quiet & lovely spacious room & loved the fridge as there was no fridge the last time we stayed.Had a great sleep throughout our stay as the beds & pillows are so comfortable & we will be back!!
Disliked: Nothing!!

Passable

Liked: The location. The size of the room. The bath robes.
Disliked: Our room was not cleaned and the reception insisted that our clean the room sign must have been wrongly placed - It was not.We then had damp towels and an umade bed. When we arrived the room had old labels on the sofa ...