Exceptional

Exceptional

Beautiful establishment

Liked: Overall the hotel staff was welcoming and helpful. The hotel amenities, atmosphere, and decor were superb! It was also very clean.The hotel manager personally reached out seeking feedback.
Disliked: They should have informed at the start of my stay that I would need to request a cleaning service if I wanted one. I also had one issue requiring maintenance and they never showed up to address the issue. We ended up resolving ourselves after watching a YouTube video.

We checked out at midnight...

Disliked: The image of the room from booking.com was not at all what we were given. The image is of their nicest room which costs double what we paid. I assumed the image was the room I'd be getting but that was false. I called ahead to get a drink to the room for a special occasion, and it never arrived. We were told room service could be ordered until 2 am since it was a Saturday night, but when we tried to order something at 11:30, we were told it closed at 10. Not a good value for what we paid. Another couple who ALSO checked out at midnight had an even worse experience. She had told them she was allergic to down pillows and would need an alternative. Their solution was to put couch cushions on her bed and expected her to sleep on those - for $300+ a night!

Perfect stay to catch the...

Liked: It was close to the train station and other historical places in Memphis.
Disliked: Lots of stairs in Hotel and not a variety of cheep places to eat around there on a Sunday night.

Exceptional

Liked: The atmosphere was so cool. The staff were amazing, and the room was clean.
Disliked: The bed pillows were a bit flat and hard. The ac didn't keep up too well, but otherwise, an awesome experience!

Good

Choo choo Central Station

Liked: I loved that the Hotel was connected to the Amtrak Train Station and The City Of New Orleans Line. I can take the train from any of the stops along the line to Memphis and stay here then take the trolley all over downtown to see many historic sites.
Disliked: I wish that the rooms had larger fridges in the rooms they wouldn?t hold my water bottles very well. I also wish they had at least two chairs and a small table in the rooms. Otherwise the property is very nice.

Exceptional

Liked: Everything was in walking distance of hotel. Enjoyed the railroad museum also. Trolly was right there to take you to the attractions.