Generally good, spoilt by the...

Liked: Hotel had been refurbished well and was only a few minutes walk from the town centre. The pool , sauna and steam room were excellent. The room was clean and comfortable.
Disliked: The view from our window was of a Home and Bargain store, an Asda and some warehouses which were opposite the front of the hotel. The lift was broken. Some pieces of tissue on the carpet in the corridor were not picked up throughout our two day stay. We had to ask for tea and coffee as this was not replenished in our room The pool was supposed to be adult only (over 16) from 6pm. We went at 6.15pm and were told that we could not go in as there were too many in the pool. We asked if we could use the sauna and steam room, but this was refused. We counted 10 children in the pool. We returned at 7pm and were able to access the pool. However there were still 7 children in the pool. When we left at 7.45 there were still a couple of children in the pool. Whilst I have no objection to kids in the pool, the hotel had designated the evening pool sessions as adult only and therefore to be refused entry because there were 10 children there seems ridiculous. The pool attendant said there was nothing he could do!

Made my return to birthplace...

Liked: Staff. Welcoming and warmly rrsponsive
Disliked: Lift not working

Very good

Liked: Perfect location , little hidden gem!!
Disliked: Nothing

Exceptional

Great stay with great facilities

Liked: Lovely hotel very central the castle 5minute walk, lovely and clean great pool good was lovely and staff very friendly, would definitely return and recommend.

Very good

Pleasant comfortable and value for...

Liked: Breakfast was great plenty of variety. Tea and coffee in the room. Quiet room no noise from neighbours even though the hotel was busy. Great base to visit all the main attractions in North Wales
Disliked: Menu could do with light options.

Exceptional

Disliked: The bed was uncomfortable and a bit small for two people,but everything else was excellent

Good

Liked: Location
Disliked: Bedding