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AustraliaThe Celtic Manor Resort Guest Reviews
Overall Average Score:
Good (3.95 out of 5)
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Hannah Thu, 24 April 2025
Dated, over priced…such a shame...
Liked: Beautiful grounds, great breakfast, maître d at Rafters, lovely team of shuttle drivers
Disliked: Overpriced (cocktails £16.95??!) poor service (bad attitudes, unhelpful, hard work at times), terrible pool/ spa facilities - half facilities not working, run down, needs deep clean, overrun by screaming kids, mandatory booking system unclear and really takes away from the spa hotel hotel vibe. Mentioned half way through our stay that we were not enjoying ourselves but messages were just ignored. Rooms were fine, but starting to feel dated and really just not worth the £310/per night.
Daniel Thu, 24 April 2025
Superb
Sumera Wed, 23 April 2025
Exceptional
Liked: The room view, comfy bed, how the staff greeted upon arrival, at breakfast and when checking out
Disliked: Na
Andrew Wed, 23 April 2025
Very nice
Liked: Everything
Tonderai Wed, 23 April 2025
Superb
Andre Wed, 23 April 2025
Exceptional
Lisa Tue, 22 April 2025
Room was poor
Liked: Bar atmosphere was amazing and staff lovely
Disliked: We were on floor 10 in a very small room - no superior Hairs on bathroom floorNo bathrobes
Anthony Tue, 22 April 2025
Always a great Hotel to...
Liked: The suite we stayed in was amazing
Sian Tue, 22 April 2025
Very good
Liked: Lovely spacious rooms, entertainment in the night was good and food was lovely too.
Disliked: Too expensive for what you get. The rooms need some TLC, the spa needs some TLC. It’s overpriced for what you’re getting.
Williamson Mon, 21 April 2025
Bad
Liked: Room was comfy
Disliked: The room service breakfast was disgusting refused to eat came back from spar after encountering very rude staff at spat to the room still having the rotten food in it had to ask for it to be taken away. I complained at desk to manager did not stay the following night asked for money back as could not take rude staff some of which could not even speak English manager said you would reimburse my payment in full as I had booked with yourselves. Any problems they said you could contact them. I was dissapointed as I was looking forward and had taken my daughter for a long weekend break. I had stayed on mother's day and had a totally different experience and was impressed enough to book for 2 nights this time but was very dissapointen won't return please could you reimburse my payment as I paid over 330 fo 2 nights manager said my stay was 172
