The Cassara Carlsbad Tapestry Collection by Hilton

Exceptional

Disappointing

The price does not match...

Liked: POOL,LOACTION
Disliked: We wrote to the accommodation facility in advance and asked for an extra bed. They never provided it to us.And they didn’t respond to the message, although the reception told us that they would solve everything.Check in time was at 4:00pm but we waited until 5:00pm to get a room, disgusting service.

Great weekend staff made up...

Liked: I loved the bacon and toast, the women servers were very pleasant on Tuesday morning but no bacon. The male servers on Monday morning were rude and clearly annoyed with their job to provide positive customer experience services.
Disliked: Bacon should be served everyday, coffee should be readily available and not run out before 10am. Grumpy server that made it clear I was an inconvenience. I didn't like on Monday the fact that there was a line of us guests waiting for plates and utensils. Breakfast for two people should cost $25, not each person or plate cost $25, especially for processed garbage sausage patties, cold potatoes, and powdered eggs.

Superb

Liked: I loved the kid pool and arcade, It gave my two kids something to do. We also hung out at the quiet pool for a bit and I was able to get a drink at the bar there. The views are amazing, being able to swim and watch the sun set.
Disliked: It was not flower season. I would like more food options.

Great alternative to Legoland hotels...

Liked: Walking distance to Legoland
Disliked: No tram to the Legoland drop off.

Great for Lego land. Eat...

Liked: If you’re going to Legoland this is an ideal spot. Room was big and spacious but equally we paid for that.
Disliked: Buffet options were a joke, was $28 for dried up scramble egg, vegan sausage, cold potatoes and stale bread/waffles. We also ordered room service which had a 16% surcharge on it that came with no cutlery and when asked where the cutlery was they didn’t care. I then had to go down to the restaurant to get some which they didn’t want to hand out so they he room charge surcharge should have been removed but they didn’t agree.

Awesome staff

Liked: Staff is as always awesome. Third time I've stayed here and never disappoints. Service is great. Rooms were nice.
Disliked: The bed was not so.comfortable during this trip. The last few times was good but this trip the bed and pillows were uncomfortable.

Exceptional