Exceptional

Exceptional

Great location for legoland but...

Liked: Location when going to Legoland is prime. It’s a short 5 minute walk from the park. They have a nice family pool, activity center and staff were nice.
Disliked: The rooms were old. We had two rooms booked and both rooms had the sticky feeling carpet. So I’m assuming it’s just really old carpet that needs a good cleaning. The AC works but is so stuffy. Like filters need to be replaced or something. Everyone had stuffy nose at night that goes away when we leave the room. The rooms need a lot of TLC.

Very good

Room was great

Liked: Convenience
Disliked: Staff not very informative

Exceptional

Nice but...

Liked: The hotel sits directly above the flower fields, so our views were amazing. The room was large, clean, and comfortable. Safe parking. Nice staff!
Disliked: The hotel, in general, is nice but shows its age and some wear despite a recent-ish styling upgrade. The hotel's placement makes the freeway noise a big factor, and it's always loudly present if you open a window to enjoy the sea breeze or views. To top it off, the ancient AC in our room was so loud that it made it difficult to have a normal conversation and went on and off all night waking us up several times.Their pool and surrounding area were also nice but very crowded, so the pool, jacuzzi, and fire pits are at a premium. There is no pool attendent, so used towels are abundant and everywhere.

Close to Legoland, map not...

Liked: Location was close enough to Legoland to walk to it. But the map the hotel gave us is not to scale. You really do have to walk at least 1/4 mile to get to the Legoland hotesl parking lot.The room was adequate. 4 Queen size feather down pillows on the bed for a king bed. Th eblackout windows do work.I did like the hand/body lotion, the shampoo and conditioner, nice natural scent. This hotel is trying to be more eco-friendly by not having plastic containers like mini shampoo, soap, etc. Room came with small refrigerator which is needed for all the water you need as you use the air conditioner, you get real thirsty.There is a pool to swim in, its called a quiet pool. We did not use the pool.The check in was somewhat easy, except for the confusion on my last name. When we checked in, the employee tried to add me to Hilton Honors, but there was some problem with their system. It said my name was already listed. It is very easy to have the same first, last name. I said that is not me, I am a native Californian. I even presented my driver's license. He had the issue of trying to enter my name/address...
Disliked: The accommodations were OK, the bed was horrible. Thin mattress made for uncomfortable evening to sleeep. Plus, queen feather pillows really don't work for a good night's sleep. Why not have a separate light switch for the shower/tub and the bright big mirror? When you wake up early in the morning, the frosted glass on the bathroom door does shine very bright... waking up the other person in the room. Too bright if you ask me.When you close the curtains, and the room is pitch black and you need the bathroom, you will stumble because there is no nightlight to get you to the bathroom. I had to use my cell phone as a flashlight. Very dangerous, especially for kids. One could fall down. I found myself taking tiny steps back to the bed, hoping I was not going to hit a door, a chair, table.A very small gift shop... more like a kiosk, where no one is assigned it to. You have to pay for it at the front desk. This does not make sense. If you are close to an amusement park, why not have concessions, gifts for your customers to buy as mementos.Starbucks/Bar really does not work. If I want to go to starbucks and stand in line there, I will do that. This combo does not work. No one to tell you that you need to stand in line at the bar, to place your food order. What's that all about? Then wait to see if the servers bring your food to you. I watched servers ask each table that had people sitting at it if these plates were their orders... not organized, not properly staffed. Not much to choose from on the menu.When we checked out, I reviewed my bill... what exactly is with all the fees? I understand the local and city taxes, but assorted fees? Are they really essential, needed? Probably not. Most reviews say it is ridiculous to have that fee there.

Superb