The Cassara Carlsbad Tapestry Collection by Hilton

Awesome staff

Liked: Staff is as always awesome. Third time I've stayed here and never disappoints. Service is great. Rooms were nice.
Disliked: The bed was not so.comfortable during this trip. The last few times was good but this trip the bed and pillows were uncomfortable.

Exceptional

Amazing hotel and staff! They...

Liked: A wonderful place to enjoy the sunny San Diego! Staff is very friendly and helpful and I totally recommend. It is pet friendly, and everyone was very welcoming.

Comfortable stay if your in...

Liked: Vanessa , scott . vanessa the receptinist . awsom attentive and great all around . Scott the bartender , did not make my wife and I feel out of place attentivive responsive and polite .
Disliked: Parking ,

Exceptional

Perfect location for Legoland

Liked: There was a problem with inventory when we checked in. I had reserved a premium King with balcony. They didn’t have it so got an upgrade to a suite which was nice. Just wish it had a balcony and not faced a parking lot. But nice to have the extra space. The cabanas were first come first serve and free. Nice to sit and watch the sunset. The kids pool and splash area was great. Loved having the activities center and arcade. If you’re going to Legoland the location is ideal.
Disliked: The fragrance in the lobby was so off putting. Very strong. I wished there was an actual restaurant. The dining is small and in the lobby. Trying to get breakfast in the morning was a cluster. So many people and kids overwhelming the space. They don’t do room service unless you order from Karl Strauss. The menu you get when you scan the QR code in the room was not the menu they had in the restaurant. The soap/shampoo/body wash in the bathroom is also very strong. Rosemary isn’t my favorite but I would have preferred something more neutral.

Poor

Very good

Very good