Name: The Cartwright Hotel - Union Square BW Premier Collection
Address: 524 Sutter Street, San Francisco, CA
Telephone: (888) 323-5826

Pleasant

Liked: Location
Disliked: Very old building/ smell old

Good for several days !

Liked: Nice, the room was clean, great for several days.Walls are thin, take earplugs and it should be fine
Disliked: The corridors are really old, so it may feel a little bit unsafe.We were at its very end, so we weren’t too much exposed to the noise.

Pleasant

Liked: Staff were amazing. Hotel was very clean and white and the outside street was clean and safe. Walking distance to everything.
Disliked: The bed was very uncomfortable - to soft and over used mattress. There was a continuous scratching noise I could here from my room on the 8th floor.

the hotel feels old and...

Liked: The staff was friendly
Disliked: The hotel is old and lacks proper maintenance. The staff were polite and friendly, but the room had a musty smell coming from the closet, the air conditioning was completely dusty, and the door did not lock properly. The bathroom was clean with a good shower, and the bed was comfortable with clean sheets, but the elevator is very old and the whole hotel looks run-down

Very good

Exceptional

Excellent stay for those that...

Liked: Good location. Friendly staff. Room was clean. There was always someone available. They held our luggage when we checked out and still wanted to explore the city. Perfect for a place to sleep.
Disliked: No complaints or critiques on my end; but it’s important to note that the rooms are small, same with the showers. It’s not a bad thing, but don’t expect a spacious, luxurious room.

Exceptional

Liked: Edward was very nice and thoughtful
Disliked: There was no breakfast or in room refrigerator.

Check your bedding

Liked: Loved the location, the staff was friendly and the check in process was quick and easy
Disliked: In the middle of the night I woke up and happened to look over at my boyfriend and noticed the pillow he was laying with had black mildew spots on the back side of the pillow case. The front was clean. I took the pillow from his head and threw it on the floor. Gave him another pillow. In the morning I noticed the pillow I was laying with had the same thing on the back side. You can't tell me housekeeping didn't see that when making up the room. They intentionally put the clean side up. It was disgusting. I was so grossed out by that time. Also the flat sheet had a "K" written in permanent marker on it. I'm assuming to tell it was a King sheet. This is tacky for a room that cost $200 for 1 night.