The quality of the hotel and room was comfortable and relaxing. The restaurant was full - we found the service at the bar for food, to be what one would expect at a restaurant. Food - well presented and delicious. I would recommend parking cars close to the hotel for ease of access and security / larger quilt on the double bed / full length mirror in room. Most definitely will stay here again and have recommended to friends.

Liked: Every staff member provided excellent customer service at just the right level of efficiency and friendliness.
Disliked: Clear directions on the website to warn people of the one way system - not so easy to get to for a motorist unfamiliar with the town.

Bad

Liked: all staff help full clean
Disliked: 3 rooms in 3 nights, manager very rude and insisted the hotel was warm enough although 2 colleague's of mind had to be moved from same room the night before and the other went to wiko to buy a fireeven a member of staff who was very helpfull said there is a problem with cold rooms.i will never stay in this hotel again nor will any of my colleagues

Unique and comfortable hotel

Liked: Comfortable and unique Location
Disliked: A little bit difficult to find the parking area.

Exceptional

Booked three night stay, however...

Liked: Location
Disliked: Booked three night stay, Thurs, Fri, Sat, however Thurs afternoon Peterborough was placed into covid restrictions tier 3 from Sat morning., Hotel closed Sat so had to cut short my Sat night stay, I do understand that this was Not the hotels fault but if they had contacted me before i had arrived and checked in i would have cancelled the total stay and booked at a later date. Staff apologetic but out of their hands.

Very nice hotel

Liked: Really nice hotel, very big and a very old building with lots of character.
Disliked: TV in room was a bit dated

Very nice, comfortable centrally located...

Liked: Brilliant location right in the centre of Peterborough. The staff are friendly and helpful; the bar area is warm and welcoming and the rooms are spacious, clean and comfortable. Surprisingly quiet for its' location. Restaurants are close by for a less expensive selection of meal (we felt breakfast at the hotel was high at £13pp).
Disliked: We were disappointed with the 'trickle' of water from the bathroom tap and the exceptionally slow fill of the toilet cistern. It was also tricky finding the car park to the rear of the hotel until we telephoned for directions; it would be helpful if the car park postal code was printed within/alongside the hotel postal code.

Clean and comfortable stay, staff...

Liked: The character and the comfortable seating area in bar/restaurant
Disliked: Car Park could be better signposted and lit

Very good

Liked: Location was excellent and hotel has adopted all good COVID practices

Pleasant

Liked: Calamari starter and chocolate fondant dessert where really good.
Disliked: Beds and pillows weren't comfortable. None of us slept well. We were only allowed 2 beers with our dinner and as we just finished a really long day at work they didn't last long and we were sat without drinks while still eating