The Brown Palace Hotel and Spa Autograph Collection Guest Reviews
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Write a review
Anonymous Mon, 18 August 2025
Average
Disliked: Got woken by maids at 9.30am
Humberto Tue, 12 August 2025
Disappointing
Disliked: The hotel is beautiful, but the service leaves a lot to be desired. A week before our arrival, we wrote to confirm if they had a crib, and they assured us they did. However, on the day of check-in, when we arrived in the room, there was no crib. We called to request it, and they kept stalling until it was bedtime for the baby. Finally, when we pressed them due to the time, they told us they didn’t have one.They wasted our time and, even worse, lied to us. We ended up requesting a room of a lower category simply because it had two beds. The worst part was that they never gave us an explanation or showed any interest in solving the problem. With the baby asleep, my wife and I had to move all the luggage ourselves, and they never even sent a bellman. It was frustrating.The manager never showed up, they didn’t offer help or even an apology, and they didn’t send anyone to make things easier after blatantly lying to us. It was truly shameful. Don’t believe anything they tell you: here, promises are not kept, and customer service is nonexistent.
Brandon Thu, 7 August 2025
Very good
Tracy Mon, 4 August 2025
Exceptional
Kent Sun, 3 August 2025
A bucket list experience
Liked: The historical value is amazing. The care they take is amazing.
Disliked: Nothing
Wieslawa Tue, 29 July 2025
wonderful
Liked: I appreciated greatly the room service delivering food just after 6am: big thing for a jetlagged person.
Judith Wed, 23 July 2025
Great place
Liked: My room was lovely. Large and well kitted out. The Ship Tavern was fun and I had the best meal of my trip. Breakfast similarly good. Live music all the time was fantastic. The lobby is a must see for tourists.
Disliked: I found it a little cold but better than too hot.
William Sun, 20 July 2025
Exceptional
Liked: Amazing friendly staff. Room and amenities were beautiful and clean. Enjoyed the cigar bar and coffee.
Disliked: Nothing.
Lenny Fri, 18 July 2025
Exceptional
Michelle Sat, 12 July 2025
Great customer service!
Liked: The manager made a special effort to give me a discount because my original booking with booking.com had issues. I appreciate them stepping up to the plate because I couldn't get a hold of booking.com to explain the reason why my 2 queen bed room was canceled....so kudos to the Brown staff for being great at customer service! We also ate at their ship themed restaurant and had fish and chips, which were absolutely delicious.
Disliked: What I didn't like was not the fault of the Brown Palace, but somehow my booking.com reservation got canceled or switched from a two queen to a one Queen room. The hotel was full, so they were unable to upgrade me back to the two queen. I tried reaching out to booking.com but couldn't get a single human being to tell me what the issue was. Phone number just sent me back to their web site.and my email bounced back.