The Brown Palace Hotel and Spa Autograph Collection Guest Reviews
Write a review
Write a review
Judith Wed, 23 July 2025
Great place
Liked: My room was lovely. Large and well kitted out. The Ship Tavern was fun and I had the best meal of my trip. Breakfast similarly good. Live music all the time was fantastic. The lobby is a must see for tourists.
Disliked: I found it a little cold but better than too hot.
William Sun, 20 July 2025
Exceptional
Liked: Amazing friendly staff. Room and amenities were beautiful and clean. Enjoyed the cigar bar and coffee.
Disliked: Nothing.
Lenny Fri, 18 July 2025
Exceptional
Michelle Sat, 12 July 2025
Great customer service!
Liked: The manager made a special effort to give me a discount because my original booking with booking.com had issues. I appreciate them stepping up to the plate because I couldn't get a hold of booking.com to explain the reason why my 2 queen bed room was canceled....so kudos to the Brown staff for being great at customer service! We also ate at their ship themed restaurant and had fish and chips, which were absolutely delicious.
Disliked: What I didn't like was not the fault of the Brown Palace, but somehow my booking.com reservation got canceled or switched from a two queen to a one Queen room. The hotel was full, so they were unable to upgrade me back to the two queen. I tried reaching out to booking.com but couldn't get a single human being to tell me what the issue was. Phone number just sent me back to their web site.and my email bounced back.
Latoshia Sun, 6 July 2025
We had a comfortable and...
Liked: The staff, the restaurant and the cleanliness of the building.
Disliked: Loves everything about this property.
Heather Sat, 5 July 2025
Beautiful historical property in the...
Liked: This was our first stay here at the Brown Palace but it won’t be our last! The hotel is a beautiful piece of living history. Be sure to read the plaques around the hotel to learn some of its history. The rooms were comfortable and quiet. The Tavern there is a great place for a cocktail in the evening!
Disliked: Nothing
Anonymous Fri, 4 July 2025
Good
Liked: Breakfast good, concierge and reception staff helpful and polite. Enjoyed the pub!
Disliked: Problems with hot water but staff very helpful and helped us change rooms.
Charles Thu, 3 July 2025
Great in every way
Liked: Outstanding experience. Our honeymoon upgrade to a royal suite was such a treat and our rooms were beautiful and well equipped. Probably the best hotel room I’ve stayed in ever.
Disliked: Nothing, it was all great.
Colleen Tue, 1 July 2025
Superb
Liked: Location to the mint. Style of hotel was awesome.
Disliked: No bathroom fan!
Matthew Sat, 21 June 2025
Great location for a short...
Liked: Ideal location, very large room with a huge bath. The hotel has a selection of bars to choose from, and the style of the hotel itself is charming.
Disliked: The fact that unless you are a member you have to pay roughly $15 for wifi a day. For the price of the room and for a four star hotel this should be included without any further cost…