The Brown Palace Hotel and Spa Autograph Collection

It was excellent, great experience

Liked: Perfect location, hight tea the best, great live music, and the staff, no words, they’re the best!
Disliked: Only some things in the room are old and need some adjustments.

Pleasant

Experience:)

Liked: Location and legacy
Disliked: Rooms were awkward to use and the heating was too high

Swanky but busy

Liked: Gorgeous old grand hotel. Comfy bed, new bathroom, good location. Also the restaurant called the Ships Tavern serves excellent food at a decent price for downtown and good drinks.
Disliked: I was astonished that for such a big hotel they couldn't manage to space their guests better. Loud college group roaming the halls all Saturday night followed by someone in the next room blasting the TV on Sunday night at 3am. Hardly slept all weekend.

Very good

Liked: Beautiful building. Maid service was excellent.
Disliked: The bed wasn’t very comfortable, and I couldn’t get the heat to come on in the room.

Comfortable stay at a historic...

Liked: Terrific architecture and interior design.The staff was very pleasant and the restaurants were good. The concierge was knowledgeable and asked smart questions to be more helpful.Very easy walk to the several fine restaurants, the Denver Art Museum, American Museum of Western Art, the 16th Street Mall, the Colorado State Capitol Building, and the U.S. Mint among others.
Disliked: I was in one of the triangular rooms on the corner. The plus? Great views.The negative? Street noise from all sides. There are two large downtown construction projects going on and at 6 in the morning you can hear the sites becoming active. I turned the ceiling fan on to help but a white noise machine would’ve helped The restaurants appeared to be understaffed at the times I visited. Good service but staff appeared overwhelmed.

Staying at The Brown Palace...

Liked: The historic building is beautiful and the staff was wonderful. The spa and services are exceptional.

Birthday at the Brown Palace

Liked: The staff are absolutely exceptional. The location was awesome. It's such a historic building and we loved the architecture. However, the room was disappointing. The bed was so uncomfortable and we tossed and turned all night. We couldn't believe they had such hard beds in such a beautiful hotel. Also, the heater didn't work in the room. It still gets chilly in Colorado at night. Twice we had someone come up to try to fix it, to no avail. They offered us to change rooms but who wants to do that in the middle of the night? Just give us a room from the beginning that has heat. We were told a manager would reach out...... nope. Anyway, besides an uncomfortable night our stay was wonderful. Mainly because of all the reasons stated above.Also, you will have to pay extra for Wi-Fi. I can't say that I've ever been to a nice hotel that had that extra charge. It was always a perk. Interesting.

Exceptional