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AustraliaThe Brown Palace Hotel and Spa Autograph Collection Guest Reviews
Overall Average Score:
Very Good (4.1 out of 5)
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Melisa Sun, 19 June 2022
Our stay was fabulous!
Liked: We loved the music and drinks from four to seven, and the convenience of the restaurants.
Disliked: N/A
Amy Thu, 16 June 2022
Superb
Lucie Tue, 14 June 2022
Exceptional
Stearns Mon, 6 June 2022
Passable
Liked: Hardly anything.
Disliked: The air conditioning was blowing full blast continuously. The room was ice cold . We told the front desk clerk. He said he would send an "engineer " to fix it. This man showed up after midnight, tried to fix it, but could not. So we spent a fitfull night cuddled up in the robes under the blankets. A little after 8:00 AM, another "engineer " knocked on the door, came in and shut the whole unit down. Too liitle, too late. We chose to get up, get some breakfast and leave. A horrible experience. And guess what else? It was our wedding night...spent in a freezing room where my new wife and I were putting on clothes to sleep together, rather than taking them off.
Anonymous Mon, 30 May 2022
probably would not recommend for...
Liked: it was rich in History.
Disliked: pricing online was not what it was at property.
Ann Sun, 29 May 2022
Good
Dennis Mon, 23 May 2022
A very special place. Nice...
Disliked: Phone system could be updated.
Eric Wed, 18 May 2022
Very good
Angel Sun, 15 May 2022
Very good
Pavlo Thu, 12 May 2022
Terrible hotel and staff! The...
Liked: Nothing! Never! Never! Never!
Disliked: The thermostat did not work in the room, we were cold, we announced it, the master came, opened a piece of the wall and it turned out that the wall was covered with mold on the back side, it was dangerous for health, in our presence this person began to carry out various manipulations with taps, without repairing anything, he offered us to move to another room, if there is such a thing, I cleared my throat, since it was already night and our child and we were tired of moving. We were offered a heater that worked very poorly. As a result, in the morning we and our child caught a cold from the cold. In the morning I demanded a refund due to these inconveniences. I was politely sent to hell. Terrible hotel and staff! The most disgusting impression!
