The Broome

Pleasant

Liked: The location of the hotel is terrific. We enjoyed walking around Coxo and there was a lot of great shopping to do around.
Disliked: First look at the room after arrival, I was amaized to see many stains on the carpet. I have attached a picture. The furniture in the room was ok, but the carpets gave the room a very tired feel. We have also noticed stains on the sheets and a hole in one of the towels - pictures attached. This was of course dissapointing.Feedback from previous guests mentioned good breakfast. Unfortunately during our stay there was no breakfast served at the hotel, and we got a 20$ voucher for a cafe nearby. We didn't like the place and got refunded for the breakfast. The 20$ allowance by itself annoyed me a lot because it is not the same as having an included breakfast at the hotel. For that allowance, we could get a coffee and a dish - but if I wanted some juice on top of that I had to pay out of pocket. The other thing about the room was that the beds were supposted to be queen-sized, but they felt smaller than that. The beds were comfortable though.

Superb

Exceptional

One of the best weekend...

Liked: Beautiful accommodations, excellent staff, great location!
Disliked: The bartender in the evening lounge was a mess and was too busy to serve us

Disappointing

Liked: Excellent location. Well appointed bathroom and comfortable beds. Excellent breakfast at the citizens of Soho.
Disliked: Was expecting a boutique hotel. Felels more like serviced rooms . No charm. Not much personnality. Terrible artwork. Hanging planters in the patio area either empty or full of weeds or dead plants.

Very good

Passable

Liked: Good location. Staff helpful but no management freedom
Disliked: Just ahead of arrival, when too late to cancel, the hotel informed us that works (a small "lifting") were being carried such that the courtyard cafe would be closed, and no breakfast on site. As such the place had lost its charm and we offered to stay 1 night and leave nxt day. It took a while to agree not to be charged for the remaining days. Not acceptable that works notice was given so late when the booking had been made 3 months ahead.

Superb

Would stay there again.

Liked: The staff were very gracious. The room was comfortable, especially the bed and linens. The location was perfect. It was very safe and accessible to restaurants, cafes, bars.
Disliked: the restaurant could have been opened, but was closed for renovations. Had to go out for early morning coffee and breakfast, but they did give a voucher for the morning meal.