Exceptional

Liked: Great service
Disliked: Really don?t have any complaints

Very good

Liked: Location, rooms,
Disliked: There was a foul odor on the floor we were staying on. I reported it to the front desk in person. Never heard back from them as to what the cause/problem was. It was not yet resolved upon checkout. However. I have stayed at this hotel several times and this was the first time I've had a concern. I will stay there again.

Wonderful

Liked: We were very happy with the cleanliness of our room.
Disliked: No snack machines

Disappointing

Liked: The location
Disliked: The staff was rude when we arrived. Just straight to getting the money and that's it. Stared at us with like a mad face. It was an older man that was checking us in. Then the curfew for the doors in the garage was ridiculous!! We were coming back from eating and shopping a little past 9 and it was storming and I had to carry my 7 month old daughter up the hill and around into the hotel while it was pouring down and thundering and lightning!! That is ridiculous!! The bed still had sand in it from the guest before us!! Really need to get rid of that piece on the floor where the door is to go out onto the balcony because someone can trip over that and seriously get hurt!

Great

Liked: The view and convenience.

Exceptional

Very good

Highly disappointed

Liked: Ocean view
Disliked: My husband is disabled and uses a wheelchair. We arrived a little after 9:00 pm and the bottom parkig deck door was closed. This was the only entrance accessible to us. We had the difficult task of trying to go up a very steep hill to the only entrance available that is located near a very tight overcrowded parking deck. The task was dangerous and very tiring for us. The old man working the front desk was not exactly friendly and could have cared less about our ordeal. As if that wasn?t bad enough the entrance to the rooms was to small and the wheelchair would not fit through. After all we had just gone through he never offered any assistance to help us. He cared more about where I would park my car. It wasn?t until a man and his family (who looked more like him by the way), said can?t you just open the side door? It was then when he grudingly said he would open the side door. The hallways are extremely tight and we had to close the wheelchair and slowly walk in trying not to fall. We had only planned to stay in VA one night. This experience ruined my trip right from the beginning. I would never have chosen a place like this had I known. I have never been met with so little compassion for a disabled person. When you?re clearly well over 60 and you haven?t learned how to treat people with kindness by now It?s time for you to retire. If you don?t like working with the public in which you will always meet diversity, then stay away from public service jobs! The only thing he did do for us was provide us with a requested ground floor. I hope no one else has to have a experience like ours. This facility does not consider people with disabilities at all. I do not recommend this place for anyone.

Exceptional

Liked: Our quick overnighter was excellent. The check in was quick and easy. The room was exactly as pictured. It was nice clean and fresh. We were so comfortable in our room. The location and amenities for the price was phenomenal. We will be coming back here again and again.
Disliked: No Complaints.