The Boyce Hotel

Boyce Hotel/Booking.com Terrible Experience.

Liked: Nothing
Disliked: The fact we got there after a 9 hour journey to be told the booking was cancelled the day before! It wasn't. We were lied to.The hotel and area looked like a drug's ghetto. The person who told us of the cancellation was lying through his non-existent teeth. When has Booking.com EVER checked out the suitability of this disgusting building?After eventually getting through to your 'Customer Service Dept.' and explaining the situation we were promised they would call back within 40 minutes with an alternative hotel. 3 days later we are still waiting for that phone call. An automated email is NOT good enough in situations like this. Nor is the fact we still have not received a refund. Oh no, instead we have to send you the invoice of the hotel we booked ourselves for you to reimburse us.I am utterly appalled at the experience received. Don't bother with an Automated reply as I'm not interested. If you wish to speak to me I suggest a personal contact with an actual human being and not your AI assistant. Please don't insult me with how many millions of satisfied customers you have. Your true colours only come out in situations like this.

Good

Great room in great location

Liked: Prime location right in the centre of town, a very short work to the shops, beach and transport links. Cosy and comfy room with a soft bed and a lovely hot shower as well. Have been here a few times and will stay again.

Very good

Good

Fantastic little BnB

Liked: Fantastic staff, one of party was a bit worse for wear but very understanding. Look forward to revisiting
Disliked: Nothing

Very good

Liked: Great location
Disliked: The tap in the room just spun round, the lock on the door would not work correctly

Good

Extremely pleasant hotel, room comfortable...

Liked: The location of the hotel could not be better, I was there for an event in the tower ballroom and the hotel was on the doorstep. The owners of the hotel could not have been any more attentive, excellent hosts. I went with family but had a single room to my self which was very comfortable and clean. Felt like a home from home. Would highly recommend and will return again this year.