The Boxer Hotel

The room, the bar and the restaurant were fabulous. The location is ideal to attend an event at TD Garden. The staff at the hotel are very helpful and we enjoyed our weekend in Boston.

Liked: The room, the bar and the restaurant were fabulous. The lobby was inviting and the staff very helpful.
Disliked: Nothing.

Was my first time in Boston and to see an NHL game and I'm so glad we picked The Boxer to stay in while we were there. A very central location to a lot of the main spots in Boston - I think I took a cab once in the two days I was there and we did A LOT! Awesome staff and a very cute room - the pictures don't do enough for the hotel. Great stay - I will definitely be back.

Liked: Got exactly the room I wanted with two double beds - no mix up. = )
Disliked: They forgot to fill my bathroom amenities when they cleaned the room - honest mistake.

There was no mention of the hotel's renovations. So that was a surprise, and considering the extensive renovations, the room rate probably should have been a little less. Also, I selected a double bed room and didn't receive. That said, our room was nice and it looks like the hotel will be too, once finished.

Liked: Room was nice, as I believe it was recently renovated.
Disliked: Renovations and not the room we selected.

By far one of the best hotel experiences we have had. Thank you!

Liked: All positive.
Disliked: No negative comment

Very good

Exceptional

Passable

Liked: The location
Disliked: The room was extremely small and not as advertised. We also did not like the breakfast at the hotel

Very good

Pleasant

Rude staff, leaky shower, dirty...

Liked: The location was the only good thing about this place. We saw Shinedown at TD Garden and it was walking distance.
Disliked: The lady at the front desk was an absolute rude, rude woman right from the beginning. Talked extremely fast like an auctioneer even though I was the only one in the lobby. I had to ask her to repeat herself a few times and she rolled her eyes at me as if I was bothering her. She told me the wrong room # & also wrote the wrong # on the key card. When we finally walked from the parking lot, which wasn't the shortest distance with all our stuff plus went to the 8th floor the key wouldn't work. Had to walk back down for a new card to which she grumbled at me telling me that I should keep the key card away from my phone. When she asked me what room I told her 802 she says RUDELY "I TOLD YOU 807." Actually ma'am no you didn't. You also wrote 802 on the key card. Just nasty individual. Don't like your job, get a new one!The mugs in the room were chipped & cracked. Keurig was disgusting and looked like it hadn't been cleaned "mini bar" was dusty as if it hadn't been kept up with for months. The shower door leaked water when we showered. Huge disgusting stain on our bench in the room. Was supposed to get a $20 credit on our room service but they were conveniently out of everything we tried to order so couldn't use it on breakfast before we left. Gave up.Tried to email their customer service email about the stay and NO reply. Socials (instagram and Facebook) were no help. Just robotic answers. Maybe the front desk lady runs the email account, who knows. I will NEVER stay at this piece of SHHHHH again. Not worth the $600 I paid. What a DUMP. I would have contacted someone when we were on sight but we stayed only 1 night and we got in late after the concert and who was I to really talk to? The only one rude lady at the counter. No thanks. Pretty sad that customer service cannot even get back to you, though but can post fake AI type photos on their instagram making their rooms look nicer than they are. Pathetic.

Disappointing

Liked: the location was great
Disliked: the cleanliness of our room and stocking of hand soap

Good

Liked: Staff was amazing. Room was very clean.
Disliked: Luckily only 1 night because the room was very tiny. Paid crazy amount to park.

Pleasant

Liked: It was close to north station in Boston and fairly walkable to attractions.
Disliked: There was no restaurant within the hotel, there are restaurants all around but I like the convenience of one in the hotel, you can get room service but that is not what I was looking for. No vending machines either only an ice machine. The switched owners and closed the restaurants a few days prior to our visit.