The Blakely by LuxUrban

Bad

Liked: We never stayed here as it was closed down..I had to go through my bank to get a refund as the property didn't reply to any correspondence!

Disorganized, damaged, old and unclean....

Liked: The only good thing are the location and the comfort of the beds
Disliked: The change us to the Washington by luxurban hotel. The hotel didn’t know about it. They gave us different rooms because it wasn’t planned properly. Bathroom and floor really messy, not good cleaning. The furniture damaged. You have to take two different elevators to get to the room, and it functions very badly. The hotel looks like not taking care at all. Also the bar/ restaurant by the hotel is too loud. Just one man was nice at the reception, the others treat as we have the problem with the reservation. They look really tired.

Never again

Liked: Didn't get to stay in this hotel because it has closed. Beds in sister hotel, The Washington, were comfortable and location was good.
Disliked: Everything except the beds and the location. No soap, no coffee, minimal lighting. Rude and unwelcoming staff. Didn't get the facilities we paid for so also felt ripped off.

Superb

Disappointing

The location was good: Midtown....

Liked: There was N0 breakfast. We were rebooked at another LUXURBAN hotel: The Tuscany, by the Blakley due to construction. They were not prepared for 3 in the room, even though I reached out to YOU and to the Tuscany. There was no working air conditioning in the room. The second day, they brought in a window air conditioner...for only 1 room.The room was large, which was great...but it was a very tired worn room. Peeing paint, etc.We had to ask for hand soap for the room.
Disliked: Air conditioning. I came home with a cold b/c the window conditioner blew so strong into the room. Our third person slept on the sofa in the living room with no air conditioning. We opened windows.

New York city break

Liked: Our stay was transfered to the Washington hotel, very good location and view from the window at one wtc
Disliked: No hairdrayer, glass and kettel, we cant open the window

Disappointing

Liked: We got moved to a new hotel the day before, which was much less value than what we originally paid. Communication of this was the day before despite hotel being closed for 4 weeks prior. Manager was unhelpful and dismissive.

A complete FIASCO

Disliked: The hotel had been CLOSED for some time. I tried to contact you (Booking.com) but got no response. So had Amex reverse the prepaid charges. I trust you’ll not dispute this.