The Black Horse Inn Guest Reviews
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|0.4 miles from Canterbury centre|
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Sara Mon, 22 February 2021
Liked: Excellent stay, clean and comfortable, and with good Covid guidance regulations in place. Remote check-in worked perfectly, lady on phone was helpful. I knew the attic twin was restricted height as it said so, and there's no breakfast at the moment, which is fine we got takeways. Would be happy to come back and recommend. Easy five minute walk to the town and we found free parking at the top of the road
Disliked: Nothing very happy
Anthony Fri, 22 January 2021
Disliked: Tiny & unsuitable bedroom and bathroomUnhelpful and extremely rude manager No breakfast available even though price for breakfast was included in booking
Anonymous Tue, 29 December 2020
Liked: I liked the facade and the fact that was close to the city center
Disliked: the room was so tiny that my daughter and myself hardly could move around without bumping into each other, but the worst thing was the staff, totally absent from the place and very rude on the phone. we payed for a room with breakfast included and there was nobody there to give us breakfast, the place was a ghost place, with dirty dishes abandoned on the lounge table for 2 days. and many rubbish bags on the floor. Nobody came to clean the room and when I questioned the staff on the phone about taking away the money for the breakfast that was not provided, they told me ?absolutely not, we are in tier 4?. which was even when they accepted the booking and they knew the breakfast wouldn?t be provided. highliy disappointing experience!
Alexey Wed, 23 December 2020
Stuart Mon, 21 December 2020
Liked: GREAT PLACE
Ashleigh Fri, 6 November 2020
Lovely place with excellent staff.
Liked: We loved this little place, super close to the train station and a short walk to all the main tourist spots (cathedral etc)
Our room had an en-suite and doors into a little garden which we made use of.
Every morning we were served a full VEGETARIAN English breakfast which was absolutely delicious and included in the room price.
Jolanta (I hope this is spelt correctly) was amazing. She made us feel at home immediately and ensured we had everything we needed for the day - very professional and polite and clearly a hard worker.
Dgb0609 Thu, 5 November 2020
Small but comfy
Liked: Warm and clean room, lovely breakfast, staff were very helpful.
Disliked: Room a little small
Glynis Wed, 4 November 2020
Liked: It was a good location , it was clean and it felt safe as a good covid system has been put in place . The staff were very friendly and really helpful and the breakfast was lovely .
Lea Tue, 3 November 2020
Excellent - would recommend to...
Liked: Great location, friendly and helpful staff, lovely breakfast.
Karl Mon, 2 November 2020