The Black Bear Lodge at Stratton Mountain Resort

Won’t be there again.

Liked: My experience at Black Bear Lodge was beyond frustrating. Despite being promised 24-hour front desk service, we arrived at 1:10 AM only to find an empty lobby, no assistance, no directions, and a nonexistent service bell. We wasted an hour struggling to find our room, with no staff in sight. This level of neglect is completely unacceptable, and I have zero confidence in staying here again for future ski trips.

Good

Exceptional

We booked a single queen...

Liked: It was clean, comfortable, and close to the slopes.
Disliked: The basement rooms are too dark. I recommend upgrading to 1st or 2nd floor. No fridge, charge $20 each day for crib.

Few improvements would make it...

Liked: Bed was firm and comfortable. Bathroom nicely updated with new tile on floor and walls. Complimentary breakfast and coffee all day is always greatly appreciated.
Disliked: Room had heating issues being too hot to sleep no matter how low thermostat was set. This an obvious known issue as floor fan is in the room. Baseboard heater never cooled down while corridors stayed cold. Only ice maker is on 3rd floor nowhere near basement rooms. For the price, rooms could have refrigerator and microwave. Also bathroom updates placed straight bar shower curtain too far inside the already narrowed shower due to making space for exposed sprinkler pipes. A bowed shower curtain bar mounted 2 to 3 inches away from current mounting would make shower more spacious and minimize attacking shower curtain. Lastly, when did elimination of hand towels become a thing? Face cloths are not woven for drying, quite the opposite.

Superb

Enjoyable

Disliked: Different meats

Superb

Exceptional

Liked: Loved the showers and the cleanliness of the room. Breakfast was great too.