The Beverly Hilton

Very good

Exceptional

Exceptional

Very good

Good

Liked: We stayed at The Beverly Hilton for five days, booking through Booking.com. Overall, our experience was mixed — with both highlights and disappointments.First, the positive:The staff were outstanding — consistently friendly, helpful, and hardworking. From housekeeping to the concierge, everyone treated us with kindness and professionalism.However, several issues significantly impacted our stay:1. Pool was closed — no prior notice:One of the main reasons we chose this hotel was the pool, as our plan was to do sightseeing in the mornings and relax poolside in the afternoons. Unfortunately, the pool was closed for the entire stay, and we were not informed in advance. This was a major letdown.2. Surrounded by construction:The hotel is currently surrounded by a massive construction site, which created considerable noise and dust. Drilling started as early as 8:00 AM, making it impossible to enjoy any rest in the mornings.3. Poor communication about compensation:After contacting Booking.com, we were informed that the hotel had agreed to compensate us with one free night due to the pool closure and construction. However, at checkout, this wasn’t reflected in the system. The front desk agent responded with a rather dismissive smile, which made the situation feel uncomfortable — as if we were trying to get something we didn’t deserve. Since the message from Booking was in German, I couldn’t even show it to her directly. It felt unnecessarily awkward, especially considering we were staying five nights at a well-known hotel in Beverly Hills. Thankfully, Booking.com followed up and ensured we were refunded for that night.4. Disappointing rooftop bar:The rooftop bar is underwhelming — no real view, no atmosphere, very basic. We strongly recommend skipping it and heading next door to the Waldorf Astoria, which offers a beautiful rooftop setting with great design and spectacular views.5.

Exceptional

Superb

Good

Disliked: We didn’t like the food in the restaurant.

Exceptional

Liked: Best hotel to stay in beverly hills