Sonder The Beverley Guest Reviews
Write a review
Write a review
Chuanjiang Thu, 26 June 2025
Good location, Small room size
Liked: Location
Disliked: Room is very small, no window, no lift
Bryanna Tue, 24 June 2025
Poor
Liked: nice location and clean rooms
Disliked: the ac unit beeped nonstop for the entire duration of our stay, making sleeping unenjoyable as it kept waking us up and made it hard to get rest. the rooms were extremely small. My partner and I had to go into the room and make space as the door opened right into the bed, so there was no space to walk past. for the price charged, the room was far too small with minimal amenities. in the end, we may have been unlucky, but the overall experience was poor, and I doubt we will be staying unless it's a last resort.
Suzanne Sat, 21 June 2025
Depressing.
Liked: Room compact and windowless but well designed and had plenty of cupboard space plus decent toiletries and tea/coffee, fridge etc.
Disliked: Soulless and street outside bit skanky. Code for corridor didn’t work immediately which made me nervous for the rest of my stay, I feared being denied access. They say there’s 24hr support but at night there was a 3 hour wait for a response. Very much relies on a charged up phone. I won’t stay in this type of no human contact on premises again, it’s not really a hotel but charges as if it was.
Debbra Fri, 20 June 2025
More like a hostel than...
Liked: The area
Disliked: No staff/ reception to talk too all through email.Sheet was dirty, windows were dirty , colstophobic .Not the pictures they use on site.Old rickty lift through the down stairs resturant.Smell of rank food as going up to room and down.Towells above toilet to fall down loo if not lucky to catch or put seat down.No Plug in sink and did t drain properly.Telly above bed can be head butted and not convient.No room safe.And dear for what it was.More like a hostle than hotel
Bird Sun, 15 June 2025
Very good
Alexander Wed, 11 June 2025
Superb
Joan Tue, 10 June 2025
Would stay again but was...
Liked: The room and location were great. The unit was as expected.
Disliked: What was not great is that I arrived earlier than my 4:00 p.m. check-in. There was no staff to check-in with. I specifically did not want to do the online verification . . . I'm just weird about having my I.D. floating around (regardless of the promised cyber security), I spoke with an agent and he assured me I could check-in in person when I arrived. But there was no front desk and no one to talk to! I also did not know there was an elevator (its in the restaurant, never thought to check there). I'm 70 years old and had to hump a heavy suitcase up a very long flight of stairs. As I arrived early (at 3:05), to check-in early it would have cost an additional $56.00. So I sat in the hallway. However, your agent on the chat was able to let me in to the room at about 3:40 p.m. I did appreciate that. So be very careful when selecting your intended arrival time. And be aware that there is no one on site at this property to help you or answer questions.
Martine Tue, 10 June 2025
Passable
Disliked: There was no real window.
Anonymous Mon, 9 June 2025
Disappointing
Liked: the bed was comfortable
Disliked: I have trouble accessing the entry codesthe room was comfortable but very small, the photos are not an accurate depiction there were no windows and the air conditioning was noisy
Xin Sun, 8 June 2025
Our worst hotel stay
Liked: Comfortable bed and pillows. TV was just above the bed
Disliked: Incredibly noisy air conditioner - every 20-60minutes it makes a loud rattling sound that lasts for ~30 seconds and it will DEFINITELY wake you up even with the white noise machine (provided by the hotel) and my personal sound proofing earbuds. I ended up staying up from 2am to 4am messaging the "24/7" Sonder staff but their replies can take a while and I complained about the noise just before midnight with no response. Only when it woke me up again at 2am did I message again to get a response. The hotel is actually aware of this noisy problem (stated in private policy) and says it's normal and every room will sound like this, therefore no room change/upgrade is offered. After much persistence did they provide a $150 coupon which can't even be used to pay for room service $70 CAD so this voucher will go to waste because I will never book at Sonder again. I would've thought that for our 7 day booking they would offer complimentary room service because by the first day the small boxed room is so humid and there is no way to air it out. All the clean towels and your clothes will smell the same. We cancelled our reservation early and needed to treat ourselves to a luxury hotel instead.