self-service at a high level,...

Liked: The best location, all activities on foot or by metro. It’s warm in the modest little room, despite the blizzard and icy wind outside the window, the equipment is new and works if you turn it on correctly. It was quiet at night, clean and there was a window to the fire escape. The TV started working after contacting support and the smell in the room was pleasant.
Disliked: no special assistance during check-in and check-out; for example, there was no indication of an elevator, which was available, and instead of a storage room, which was only one for a suitcase, they offered to pay for someone else’s services in 20 minutes. Their door code doesn't always work at the time before or after.

Exceptional

Liked: Easy check-inAll essentials providedGreat locationCozy room

Superb

Quiet comfy room right where...

Liked: Excellent location. Close to venues, restaurants, Eaton Center, etc... Small room, automated process with no staff on premise, but they are super responsive on the app. Comfy beds, quiet room.
Disliked: There is no elevator, and rooms start on the second floor. I was travelling with only one small piece of luggage, so it was okay for me. There is only one window, and it is frosted, so you can't open it or see through it. This is ok for people who are not planning to spend any time in the room.

Rooms felt like prison cells

Liked: -
Disliked: No windows in the roomsNo room serviceNo front desk/personal anywhereNone of these were communicated at the time of booking

Poor

Liked: Location
Disliked: Noise Bath needs deep cleaningVery small room No reception, no one to greet you. No cleaning of the room unless you request it.

Very good

Disliked: Toilet was clogged.

Excellent

Liked: In a good location at the city
Disliked: the size of the beed

Good