The Berkeley Hotel Guest Reviews
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0.3 miles from Richmond centre |
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David, Barboursville, visiting Dominion Energy Center Mon, 7 December 2020
It's not to me to say customer service is dead. But the lady who checked us in on Saturday afternoon obviously should have another job or be held accountable for her lack of customer service. I've long believed customer service is dead and unfortunately the stay here did not help. Only issue I had was our room on the six floor had very loud partying floor mates. Not in your control. It was clear that my girlfriend and I would not be getting sleep with these party goers - I tried around 7 o'clock to get another room but was properly shut down by this woman - 'no way possible, you will just be put in another area where you'll be next to someone else. I will go talk to them'. That didn't seem like a logical conclusion so we went out, got dinner, came back by 10 and the partygoers were still at it, loud out on the balcony and I called our lady again. After much resistance to change our rooms to any room for that matter and I didn't care if we were going to be next to another person I didn't wanna be next to party goers, she permitted the change. It shouldn't be this difficult to get a customer service experience when we are at the center of the experience but sadly we're all left to feel like we're inconveniencing you all. I know times are tough but am I correct to assume you're supposed to be in a way taking care of us?
Liked: Location.
Disliked: Poor check in lady.
John Thu, 6 February 2025
Highly recommended. Great location, excellent...
Liked: A very quaint historical building in the historic downtown surrounded by excellent F&B choices and close to government and business offices. My room was big, comfortable, and quiet, although just a tad dated (historically quaint!). Excellent value.
Disliked: Would have liked a free breakfast buffet (why do we only get these at cheap freeway hotels?) to grab a quick bite before an early departure. Also the $35 overnight parking was significantly higher than the parking building just up the street.
Leif Mon, 3 February 2025
Exceptional
Jessica Mon, 20 January 2025
Exceptional
Lewis Sun, 19 January 2025
Exceptional
Jerry Sun, 12 January 2025
Superb
Federico Thu, 9 January 2025
Nice place to stay at...
Liked: The hotel was comfortable and the location was very nice. Very clean.
Juandalynn Sat, 4 January 2025
Exceptional
Dillard Thu, 2 January 2025
Exceptional
Rebecca Mon, 30 December 2024
Exceptional
Liked: We always stay here when we come to visit our family in Richmond. The decor is charming, staff attentive and pleasant, valet service is great and timely. Consistently excellent service.
Rickey Thu, 26 December 2024
It was a good experience,...
Disliked: Staff was short handed doing the holidays.