The Berkeley Hotel

It's not to me to say customer service is dead. But the lady who checked us in on Saturday afternoon obviously should have another job or be held accountable for her lack of customer service. I've long believed customer service is dead and unfortunately the stay here did not help. Only issue I had was our room on the six floor had very loud partying floor mates. Not in your control. It was clear that my girlfriend and I would not be getting sleep with these party goers - I tried around 7 o'clock to get another room but was properly shut down by this woman - 'no way possible, you will just be put in another area where you'll be next to someone else. I will go talk to them'. That didn't seem like a logical conclusion so we went out, got dinner, came back by 10 and the partygoers were still at it, loud out on the balcony and I called our lady again. After much resistance to change our rooms to any room for that matter and I didn't care if we were going to be next to another person I didn't wanna be next to party goers, she permitted the change. It shouldn't be this difficult to get a customer service experience when we are at the center of the experience but sadly we're all left to feel like we're inconveniencing you all. I know times are tough but am I correct to assume you're supposed to be in a way taking care of us?

Liked: Location.
Disliked: Poor check in lady.

Wonderful customer service, great location.

Liked: Staff, location and rooms. All the hotel staff were friendly and helpful. Especially Victor, the young man at the valet desk who greeted us, loaded and delivered our luggage to our room and valeted our vehicle. Victor was very knowledgeable in the area, helpful and friendly. He gave us some wonderful suggestions on restaurants to try, thank you for the hospitality and help during our stay. The staff at the check in desk also provided great customer service.
Disliked: Everything was great.

Pleasant

Liked: Terrace was awesome, except it is shared with the next room. Bellmen are super helpful, valet parking was great. Front desk staff welcoming and helpful.
Disliked: Shabby looking room, carpet very very old with ridges, bathroom tile extremely dated and dirt along floor edge molding under the sink and by the barely functioning bathroom door. Hotel signs touted renovations in progress. Nothing evident to guests. Restaurant Sunday morning was painfully slow.

Great stay. Very kind and...

Liked: The loction was great! We walked to the new Amphitheater. Great restaurants nearby and a cute little bookstore!

Very good

Exceptional

Liked: The overall experience was wonderful. It was a staycation and it was very relaxing.
Disliked: My favorite part was the balcony. I got to watch the fireworks on the Fourth of July that evening.

Pleasant

An old-fashioned hotel with character,...

Liked: The historic nature of the hotel, combined with roomsthat were spacious and comfortable. The location is fantastic as is the staff, who clearly take great pride in their work.
Disliked: I liked everything.

Superb

Superb