The Berkeley Hotel Guest Reviews
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|0.3 miles from Richmond centre|
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David, Barboursville, visiting Dominion Energy Center Mon, 7 December 2020
It's not to me to say customer service is dead. But the lady who checked us in on Saturday afternoon obviously should have another job or be held accountable for her lack of customer service. I've long believed customer service is dead and unfortunately the stay here did not help. Only issue I had was our room on the six floor had very loud partying floor mates. Not in your control. It was clear that my girlfriend and I would not be getting sleep with these party goers - I tried around 7 o'clock to get another room but was properly shut down by this woman - 'no way possible, you will just be put in another area where you'll be next to someone else. I will go talk to them'. That didn't seem like a logical conclusion so we went out, got dinner, came back by 10 and the partygoers were still at it, loud out on the balcony and I called our lady again. After much resistance to change our rooms to any room for that matter and I didn't care if we were going to be next to another person I didn't wanna be next to party goers, she permitted the change. It shouldn't be this difficult to get a customer service experience when we are at the center of the experience but sadly we're all left to feel like we're inconveniencing you all. I know times are tough but am I correct to assume you're supposed to be in a way taking care of us?
Disliked: Poor check in lady.
Caroline Sun, 17 October 2021
Kevin Sun, 17 October 2021
Marcus Fri, 15 October 2021
Liked: The ambience of room was AWESOME
Disliked: Not enough amenities, like soaps and lotionsFloor Although marble was VERY SLIPPERY
Frederick Thu, 14 October 2021
Jessica Wed, 13 October 2021
Liked: Charming atmosphere
Disliked: Dining was closed, except the mini market which is grossly overpriced with limited selection. When we called and asked for different pillows (the ones on the bed were like flat hard slabs) the person replied ?no, anything extra will be in a drawer in your room?.
Guill Wed, 13 October 2021
Anonymous Mon, 11 October 2021
Judi Sun, 10 October 2021
Liked: The location.
Disliked: The hotel is run down and in desperate need of renovation. It's in a great location, but no security and it's left open for anyone to walk in 24/7.
Amy Sat, 9 October 2021
No shower caps. Grungy a
Liked: No breakfast
Disliked: It could have been tbere
Kathy Fri, 8 October 2021