The Berkeley Hotel Guest Reviews
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|0.3 miles from Richmond centre|
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David, Barboursville, visiting Dominion Energy Center Mon, 7 December 2020
It's not to me to say customer service is dead. But the lady who checked us in on Saturday afternoon obviously should have another job or be held accountable for her lack of customer service. I've long believed customer service is dead and unfortunately the stay here did not help. Only issue I had was our room on the six floor had very loud partying floor mates. Not in your control. It was clear that my girlfriend and I would not be getting sleep with these party goers - I tried around 7 o'clock to get another room but was properly shut down by this woman - 'no way possible, you will just be put in another area where you'll be next to someone else. I will go talk to them'. That didn't seem like a logical conclusion so we went out, got dinner, came back by 10 and the partygoers were still at it, loud out on the balcony and I called our lady again. After much resistance to change our rooms to any room for that matter and I didn't care if we were going to be next to another person I didn't wanna be next to party goers, she permitted the change. It shouldn't be this difficult to get a customer service experience when we are at the center of the experience but sadly we're all left to feel like we're inconveniencing you all. I know times are tough but am I correct to assume you're supposed to be in a way taking care of us?
Disliked: Poor check in lady.
Rebecca Wed, 17 August 2022
Liked: Beds were super comfy!
John Mon, 15 August 2022
Fantastic staff and a central...
Liked: Loved the upgraded room. First night room was dim with only two windows overlooking a brick wall next door. No air conditioning. Second room was beautiful with 6 windows, terrace and air conditioning. Location was primo! City Dogs down the block, restaurants next door and most attractions minutes away.
Harding Fri, 12 August 2022
Gwendolyn Mon, 8 August 2022
James Mon, 8 August 2022
Ruth Thu, 4 August 2022
Majella Thu, 4 August 2022
amaizng luxury hotel with great...
Liked: The most amazing luxurious hotel in the centre of Richmond. rooms are excellent , as too are the staff. we were able to park free of charge in front of the hotel which was super!
Disliked: nothing- it?s excellent
Erik Thu, 4 August 2022
Great location, great staff, luxury...
Liked: The location of the Berkeley is great, close to downtown Richmond. We had two rooms that exude luxury. The staff, in particular Raeyvin and Chris, were very helpful during our stay.
Disliked: No on site breakfast possibilities. You have to go down the street.
Renee Wed, 3 August 2022
John Tue, 2 August 2022
Loved the location and facilities,...
Liked: Great location and theming was terrific. Entire hotel has a great feel to it and Raven at the front desk was terrific!
Disliked: No parking other than valet or at nearby garages ($20 for the night minimum for garage). Room overlooked the street and before the sun came up, lots of noise from construction and work trucks.