Very disappointed, but it was partially my fault for not complaining and moving rooms.

Liked: The lobby was pretty and the underground tunnel from the parking lot was pretty neat even though it's closed at 7pm.
Disliked: Bed was hard; the room service paper on the bed still had information the person before us had written on it. The heater in the room did not work so the fan just pushed out cold air - wanted to complain but did not want to pack up and move rooms at 3am. The shower did not turn on all the way so the pressure sucked. And to top it off the view was an alley and another building - was disappointed as this was supposed to be a really nice hotel for the high price. Also we were never even given a passward to the wifi and never told about any accommodation they had.

Liked: Great location and service. Gorgeous building.
Disliked: Constant noise from outside. Kept TV on all night to cover it up.

Liked: The beautiful lobby.
Disliked: The rooms were rather dull and boring compared to the extravagant lobby. I was honestly surprised. The room also loooked out directly onto another building with no windows and the I believe the air conditioner. Not at all what I was expecting.

Exceptional

Liked: All the charm and ease of an old well-run hotel.

Very good

Exceptional

Very good

Liked: Well run hotel given the circumstances.
Disliked: Bar was closed during our visit. Should have been an alternative.

Actual price was much high...

Liked: Very accommodating staff
Disliked: Felt a little nickel and dimed by facility fees to pay for some random ?gift shop? credit and ?breakfast? in the morning which was terrible. Would have preferred to just have my money.

Exceptional

Superb

Liked: Beautiful hotel built in the early 1900s. They just don't make stuff like they used to. The staff was extremely friendly and helpful.
Disliked: Small room

No posh robes

Disliked: I have stayed at the Benson many times, but this was disappointing. The pandemic has left a mark--no cushy robes, windows all heavily shaded, complimentary wine from a Peter Vella box rather than local vintners. Housekeeping only if requested. This is a far cry from the Benson of the past. The location remains great.