The Ben Sheann

Good

Unsafe and unclean

Liked: The location is convenient. There's a village store across the road, and it's half an hour from petrol station, restaurants. Room 8 seemed ok.
Disliked: The hotel is infested with bed bugs. The room we were given had adult bugs crawling all over the bed, headboard, mattress and blankets. The toilet had old urine stains all over the porcelain. Staff confirmed the infestation but initially asked us to remain in that room until we insisted to move.Kitchen breakfast area was very old looking, hygiene standards unacceptable. We chose not to eat the breakfast included in the rate.The owner/staff member is extremely creepy and odd. I would not recommend it to so solo female travellers.

Disappointing

Liked: The breakfast was good.
Disliked: The hot water wasn't responsive and the shower came out as a trickle in the shared bathroom. Also, the WiFi password on notices was incorrect and the WiFi was turned off on arrival, which seemed very strange.

Poor

Good

Superb

Liked: Breakfast was excellent. Place was very quiet and peaceful.

Please do better and up...

Liked: The area is in between callander and the backend of going up north Not much In this wee village
Disliked: Arrived the owner or staff where at the bar stood for ages and looked at us then finally ask our name for booking okShowed us to the room which was fine Got into the room and looked clean needed a wee update some paper coming off wall and wee lick of paint wasn't until I sat on the bed I could small a musty small so I had to spray perfume The toilet is definitely en suit it's a wee built bathroom within the room With sliding door which is fine but the bed is the same side bed would be better where TV was so u can't smell the toilet and see who Ur with using the toilet The shower well that's a wee 9 for me The kettle wouldn't work told him when we went down to see about bar food which is said to be served between 5-8pm only three things available which I wouldn't eat any So we had to got callander which wasn't good for my husband as he could even unwind and have a glass of wine The place it'self has loads of character and would be a fab hotel The owner or staff as only seen this one man who didn't even get new kettle while we were out for us or even said when we got back oh here sorry this one works I can laugh as I called it the bates/bratinain hotel cause that's how it felt Maybe wasn't running at full staff cause summer season hasn't started but don't say you have food when you done really and breakfast was a let down too Sorry too say, we have passed this wee hotel so many times I was so disappointed and to make matters worse it was a special wkend for us so really kind of upset me

Passable

Liked: Room was pleasant and comfortable
Disliked: The welcome email said food available until 8pm - would not recommend taking this option.

Very poor

Liked: Absolutely nothing
Disliked: Owner had no social skills and very ignorant. Bar area very untidy and dirty.Beer sour..date labels on beer bottles removed.No wardrobe in room to hang clothes.Bathroom had a nail In wall to hang towelsPictures of hotel are old because it's very tatty and paint peeling everywhere.Although we paid for breakfast we never had as he doesn't start till 8.30 and told you may need to wait an hour but it just wasn't clean so didn't want to eat anything