The Ben Autograph Collection Guest Reviews
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Write a review
Kimberly Thu, 29 May 2025
Disappointing
Liked: Location
Disliked: No shower pressure in room, balcony was filthy, staff was rude and we even complained to the GM about not getting served and leaving Spruzzo’s restaurant after another table left for the same reason!
Rowan Sun, 18 May 2025
Fantastic
Liked: Proximity to the promonade
Disliked: Nothing
Cassidy Wed, 7 May 2025
Exceptional
Amber Mon, 21 April 2025
Superb
Daniel Mon, 7 April 2025
Very good
Christopher Sun, 6 April 2025
overrated
Liked: location
Disliked: billing process. to this time I don't know Why I was charged 3 times. Charges are not explained.
Helen Sun, 23 March 2025
Superb
Stephen Sat, 1 February 2025
lovely, cool and comfortable but...
Liked: the staff is competent and friendly. the rooms are generously scaled with great lighting and a really nice bathroom. it was impeccably clean. the design is unusual and cool. when a small problem occurred, someone came right away. the tv is the largest screen i’ve seen in a hotel which is really nice though i didn’t watch it. the room had a sofa/divan thing but only because i asked for a king bed in the “two queen” room.
Disliked: the mercer in NYC is my standard for this kind of price even if the mercer is a bit more expensive…and it beats this hotel on all dimensions, especially price value. i get up early and like to be able to get a good cup of coffee, latte or whatever without walking to starbucks. i don’t want to make my own with an unfamiliar pod and “coffee mate” as the “dairy”. it’s past covid…basic room service even if just for coffee and a roll is my standard. the small restaurant where you might have breakfast is too small for the number of people staying. and sorry, i don’t want pumps for soap and shampoo. it’s unsanitary. (think about it) it’s not about the planet people…you can put water in a cardboard carton…you can put shampoo in one too…or offer dry shampoo.
Doris Wed, 22 January 2025
Perfect location with great shuttle...
Liked: Employees are super friendly and efficient!Loved the shuttle service that would take you and drop you off within 3 miles.
Disliked: Crowded pool.
Podre Tue, 21 January 2025
Nice hotel , little overpriced.
Liked: The Ben is a nice confortable hotel. I thinks it’s q little overpriced for the general experiencia. Although people are very nice and always there to help. My room was on the 7th floor and Saturday got a bit loud on the rooftop, so mind that when booking ask for a floor in between. We loved the cart service “Bruno” which takes you to the island and picks you back up when you need it!
Disliked: A little dark, we had a little incident on cleanness. And high floors get the rooftop sound .