Bannatyne Spa Hotel Hastings

Pleasant

Comfortable hotel, great staff, good...

Liked: We had an easy access room, with disabled facilities. This was perfect for my mother.
Disliked: Would have liked a small fridge in the room. Needed one for dog food, and any person on certain medication that needs to be kept cool. The aircon was quite noisy.

Amazing Hotel

Liked: Amazing Beautiful Hotel, Lovely grounds, Bar and Seating areas inside and out. Lovely large rooms, comfy bed, friendly and helpful staff, Breakfast spot on with a great choice of options. Dinner options in Bar and Restaurant.

Great hotel for a relaxing...

Liked: Great location, hotel and garden. Lovely staff. Lots to see and visit within an hours drive of the hotel.
Disliked: Small room. No draws to unpack, only hanging.No toiletries included in spa/gym.

Exceptional

Great rooms great restaurant and...

Liked: Fantastic staff very helpful and polite.
Disliked: a

Don't stay here

Liked: The receptionist, Kim, when we left was pleasant and apologised for our terrible stay.
Disliked: Everything. Wish I had read the reviews before booking this place. Please don't stay in this hotel it is not worth the money. You have to pay for the pool. This is not apparent unless you search deeply on the booking site. The pool is not in the hotel, it is a walk away in the heath centre. It is £20 per person to use.There is NO air conditioning in the rooms. Arrived at the room and there were two stand up fans that we had on all night, very loud, very inefficient. Window only opens a small amount. It was 16degrees outside and over 35degrees in our room. Spent part of the evening with the door open into the corridor to help it cool down, which was not ideal. The room was only made up for one person and I had paid for two people. The toilet would not flush down the paper so we had to stop putting toilet paper in the toilet to avoid a blockage. The bathroom smelt of urine. The waterfall shower head does not come out far enough to be able to stand under it. The scan to mobile for room service didn't work.I raised concerns with the reception staff in the afternoon and was spoken to rudely and unhelpfully. I overheard them discussing how people make complaints to get free things. I didn't want free things, I wanted a comfortable stay. It was not comfortable. After a terrible night's sleep do to the stiffling heat in the room we went to breakfast. The breakfast room was very hot and we were told the air conditioning was broken. The coffee was cold. The cups were dirty. There were no bowls for Cereal. The orange juice was empty and not refilled. It is a buffet, but if you want to go back to get more you have to pay £5 more. It was a thoroughly disappointing experience. The amount that we paid was not reflective in the amenities and service. We had asked about a 1 hour later check out and told it would cost £10 more. Everything about this hotel is a cash grab.I wish I had paid half the price and stayed at the sea front.

Very good

Liked: Nice big rooms and facilities in the hotel. The restaurant was very nice and with a reasonable choice of food.
Disliked: Extra charge per person per day to use the pool.

A convenient and comfortable place...

Liked: Friendly and welcoming staff. Hats off too to the chef during my stay.