Passable

Liked: The location to the convention center was great as well as the beach!
Disliked: Someone’s car was broken into in the parking lot the weekend we were there . The property could have been cleaner. The floors in our room were sticky and we wore slide on sandals the whole time. Staff were very poorly managed. From Thursday to Sunday morning there was 1 housekeeper for the whole place and the older woman running. The desk on Sunday evening was horrible to my kids while they were in the pool. This is not a bad hotel. Just managed very poorly

I can’t wait to come...

Liked: It was very clean. I had quick access to the beach and places to eat. The staff was very nice, friendly, and informative!! Definitely was worth was I paid!
Disliked: N/A

Exceptional

Liked: Very clean. Comfy bed, linens and towels. Pool looked nice and was warm but didn't get in it.
Disliked: Can't think of anything.

Complete Disaster!

Liked: Not even one thing—absolutely nothing!
Disliked: Absolutely unacceptable! - The hotel assigned us keys to a room that was shockingly already occupied. We opened the door to find people inside -- yes, this actually happened. So people may enter your room anytime because of their terrible management. What this means, people may enter your room at any time, due to their terrible management.- The key cards and door lock malfunctioned repeatedly throughout our stay; despite a technician supposedly fixing the issue, it persisted. Further complaints were ignored, so one of our family members had to remain inside the room at all times to enable us to re-enter our room.- To make matters worse, essentials like shampoo and shower gel were completely missing, and when we asked for these items, we were told we would have to wait until the next day as they were out of stock. WHAT A JOKE! If you are imagining the worst possible hotel stay, this experience would be at the top of your list. We booked two rooms, and both were plagued with multiple issues. This was not just disappointing; it was a COMPLETE DISASTER !

Hated it

Disliked: They gave me a key to another person’s room. Did not check nor verify if someone was in there.

Great area. Great room. Very...

Liked: Room size
Disliked: Shower was kind of old and rickety.

It was wonderful

Liked: Comfortable
Disliked: Seemed a little outdated

Superb

Good rooms, good location, great...

Liked: The hotel itself is obviously pretty old, but the rooms (and elevator) appear to have been updated. Fixtures and appliances were newer and modern. Bedroom and living room were bright and spacious. The kitchenette is tiny, but sufficient and well appointed. Beds and furniture were comfortable. Bathroom was a little dated (other than fixtures) but sparkling white and clean (having a tub is also a bonus when traveling with a toddler). The thing that took a decent, clean, comfortable, dated hotel over the top is the staff. From check-in to check-out, questions from Me (mom) and kids, requesting extra linen and late check-out, every single staff member we encountered was excellent. They were welcoming, attentive, quick, and courteous. Every staff member greeted us, we could be passing in the hall as they were cleaning - there was always a smile and a friendly hello. We had a minor maintenance issue (thermostat battery died overnight), and the maintenance man showed up within minutes of me telling the front desk. I only got two names, Mo and Candace at the front desk, but I wish I had gotten more. I would take their whole staff with me on every trip if I could.
Disliked: 1) We had a dust pan in the room, but no broom - which would have come in handy a few times during our stay. A spray mop, or even a dry cloth sweeper situation would have been even better. I loved the hard floors, but I like to keep them clean (my toddler disagrees).2) While a few things seemed to have been updated, the hotel could use an overall refresh, especially in the common areas. The halls look very dated in contrast to the rooms (except for all the curtains which were dated everywhere). 3) The indoor pool, is nice as an amenity, but should absolutely not look old and dingy considering it is the focal point of the entry/lobby/entire hotel. The pool water itself was clean and warm, but the pool needs to be refinished/resurfaced. The lighting in the pool area is dim, and there is not enough furniture for guests. The pool deck area is pretty small, but even adding a couple of spa benches - like literally 2 - and some hooks on a wall would allow for more than 2 units to share the pool at the same time. We were the 3rd unit down to the pool, so the 2 pairs of seats were already taken by the other guests' dry items and towels. I would've been happy to hang our towels and coverups on a few hooks, rather than on the ledge we had to use (which my son's glasses fell off of into the reception area).