The Arco Hotel Midtown Village Sonder

Disappointing

Liked: Not much
Disliked: 1/ room on 5th floor but lift not working on the day of checkout.2/ Tried a few times to contact the property management but no answer3/ location is not great / lots of homeless in front of the door and entrance. Yesterday on arrival main entrance door was open and anyone can enter to property4/ TV not working5/ I have to chase for WiFi code through chatiing on the app as they did not provide it

We were happy overall I...

Liked: It was clean and comfortable
Disliked: No gym and too expensive

Very bad neighborhood. The tech...

Disliked: The whole system failed. Thank god for your employee Andy. She spent almost an hour with me putting it all together

Passable

Beautiful room in mid town...

Liked: The 'unit' - room and bathroom were beautifully. Tastefully decorated in a modern original style. Very comfortable. Great bed, shower, bathroom etc. I could not fault the room.
Disliked: I found the check in process extremely hard. Having never stayed at a Sonder hotel before I did not have the app and as I am traveling on holiday my wifi and data were very patchy. Checking in without wifi is frankly impossible - don't even try. Customers need to know you must download all the information you need BEFORE you arrive at the hotel to avoid long delays and frustrations. Also our room was extremely noisy from street noise all night. Sound proofing was terrible.

Very good

Exceptional

Very good

I will not return there

Liked: Only the Location and WiFi! Unfortunately!
Disliked: No Personal at all, only App to communicate via messages and sms, really complicated and anonymous.Very difficult communication Despite having written plenty of emails and messages asking for correct invoice (business trip) still waiting for it!!