Liked: The staff was very friendly and helpful. Great location. Overall a beautiful hotel!
Disliked: The rooms are small, which wasn't an issue for us since we didn't spend a lot of time in it. But, something to consider.

Great staff; love the retro feel. Nice clean room; comfortable bed.

Liked: Friendly service; nice clean room.
Disliked: Nothing.

Liked: We loved the great location to the Oriental Theater. Everyone was very hospitable and eager to help. The coffee bar in the morning and wine at night was a nice touch.

Disappointing

We were very pleased with...

Liked: You should share more about the fascinating history! Very accommodating staff, quiet room. Spacious lounge area.
Disliked: Maybe concierge service? Offer nearby dining destinations?

Great staff

Liked: The staff went above and beyond our expectations. The décor was historic and well kept. I used Spothero to pay for parking and paid a fraction of what the hotel charges for valet. The parking garage was a quick walk away, under a minute. All of the theaters were in walking distance, though some may be too far for those with mobility issues.

Exceptional

Pleasant

Superb

Very good

Liked: Decor, room size, location for day activities.
Disliked: Bad location for night activities as everything closes at 11pm.

Exceptional

This is not a 4.3...

Liked: The location is good. The lobby is nicely re modeled and I appreciated water dispensers.
Disliked: I wish I would have known hotel was not providing housekeeping service before I booked. I understand hospitality has been hit hard with pandemic staff shortage however in that case nightly cost should be considered for a price break for the inconvenience. The lobby is nicely remodeled and the rooms are just ok