Name: The Alexander Pope Hotel
Address: Cross Deep, Richmond Upon Thames
Telephone: (888) 608-6346
Rating: 4.25

Lovely Hotel close to Twickenham

Liked: Situated in a good location across the road from a lovely park and close Twickenham high street. Our room was huge and very comfortable
Disliked: Room advertised as large bed but was actually 2 singles pushed together. Child cot was broken so our son ended up on the sofa bed. Charged us £11 because our 2 year old had one bowl of cereal at the continental breakfast.

Both rooms were very good,...

Very good

Excellent value for money in...

Liked: Great location. Brilliant parking facilities. Lovely, unique bedrooms. Very comfortable beds. Great bathroom facilities. The most amazing Sunday lunch. Extremely friendly and helpful staff. Would stay again.
Disliked: No real issues, just the TV didn’t work in one of the rooms, but we weren’t in there enough for it to matter. The drinks were very expensive at the bar, but I know this is the case in most places these days.

Overall… I really liked it

Liked: Beautiful room in a nice hotel in an excellent location. The honesty bar in the room was a really nice touch.
Disliked: The A/C didn’t work, the pillows were prison issue and the breakfast was a bit meagre

Poor cleaning service

Liked: The bed linen and the towels were clean. The restaurant was very convenient for drinks or dinner and the parking is a big plus.
Disliked: Unfortunately, there were several issues during our stay. Despite placing a "Do Not Disturb" sign on our door, we returned to find the cleaning staff was inside. The sign was still hanging, which felt like a clear disregard for our privacy. On top of that, the toilet paper wasn’t refilled, and when we requested it at reception, the next day the cleaning staff actually removed what we had left. We also found shoe prints in the shower, and the general cleanliness of the room was lacking: dirty walls, a broken shower hose, and a persistent unpleasant smell from the toilet that made it hard to stay in the room unless the bathroom door was shut. The price is not justify for such a service.