The Albert Hotel

Very dissapointed

Liked: Nothing
Disliked: Poor location Dirty. The bathroom had a foul smellThe staff were unhelpfulBreakfast was included in the cost but when I asked I was told only from 09:00. This was not detailed in the advert.Not helpful as I had to leave at 07:30. When I asked the staff member he basically suggested ‘hard luck’ and they can’t do anything about that. I had to pay for breakfast elsewhere. I want a full refund

Poor

Exceptional

Very good value for money

Liked: Very well located for town. Excellent afternoon/evening reception staff. Clean linen. Fluffy towels. Good shower. Bog TV. Welcome tray. On site food was well cooked and portions enormous. I feel we received good value for money.
Disliked: It is hard and unfair to criticise at this price point but to answer the question : unironed duvet covers, breakfast a bit of a shambles (no cereal, no sauces, Insufficient butter, had to ask for orange, then for marmalade) and order delivered incorrect (items received not ordered). However, my only truly negative observation was that I thought it inappropriate to wet mop the floor whilst people were eating.

What we expected for the...

Liked: Bar staff in the evening were very helpful. Room clean and comfortable overall. Not noisy.
Disliked: In the morning we got up for breakfast and couldn’t get a coffee as the hotel hadn’t got any milk. There was a few more people also waiting who couldn’t get a drink. We eat our food and the hot drinks and milk still hadn’t arrived. This was only thing that let the stay down as we walked into the town to find a coffee shop. Surely a hotel should always have milk available even if it’s little sachets for rooms or longlife milk stored as emergency. Shame cos breakfast was decent…..

Close to town centre, cheap...

Liked: Close to town centre
Disliked: Bit run down, shower worked well, but dirty

Good service and exceptionally competitive...

Liked: Lovely breakfast, full fry-up included in the overnight cost, which was great. Only a short walk from the train station, so it's situated in a great location. The bathroom was huge and the bed was clean and comfortable so I had a good night's sleep. Nice friendly staff and a 10% discount on food, drinks and return stays is a great added bonus. The fan in the room was a welcome addition, as was the mini fridge. During these warm summer nights, these were much appreciated.
Disliked: Water pressure in the shower was a bit poor, though there was a sign about them saving water, so this was likely due to that. The cleanliness of the room could have been a bit better, overall the amenities were servicable and the bed/shower/sink were clean and fit for purpose. However, I spotted someone's old used tissues under the bedside table, I wasn't daring enough to fish them out from under there myself. Water pipes caused quite a lot of noise when someone in another room was running a tap, using the toilet or having a shower.

Pleasant

Disliked: No parking

Good location for visiting the...

Liked: The staff were reasonably friendly and a short walk into the town. The shower was good.
Disliked: The room was just a few feet from the extremely busy road with a loose man hole cover right outside the window that every car drove over. There were no mattress covers on the bed just a thin sheet, the duvet smelled of sweat. The beds were very old at shabby. The floors were filthy and smelled of urine next to the bed.