The Academy

Exceptional

Great location

Liked: Great location and outside bar space in courtyard very nice.
Disliked: Rooms nice but a little tired, lacking on breakfast options.

Comfortable and good for a...

Liked: I have stayed at the Academy several years ago when working in London. There has been a strong update to the Academy internally and the bar & garden are very good.
Disliked: Atmosphere is nice but could have more life and energy. Guests don’t appear to stay within the hotel other than singing their room or breakfast. It’s a shame as it could be fabulous. Such as Charlotte Street Hotel in a smaller venue.

Great little hotel, short walk...

Liked: Great room, Elemis products, great value.
Disliked: Nothing

A little disappointed

Liked: Location good, nice walk into centre, comfortable beds and bedding. Staff very friendly and helpful , continental breakfast adequaet
Disliked: I do feel this really isn’t a 5 star experience and we was disappointed with our stay, trying to be positive however room 60 neighboured 2 rooms both which were extremely noisy, there really is no sound insulation between walls and you unfortunately hear everything! We was kept awake till 1:45 am Also our television had a intermittent green screen and explanation title randomly cut in whilst trying to view, En-suite shower very small, not what you would expect from a 5 star Hotel.We was charged an additional £10 to what was quoted via booking.com unsure why.We would not personally chose this hotel again,

Business travel

Liked: Small and charming, comfortable and friendly staff. Good breakfast and the inner garden is huge plus. Close to tube and Elizabeth Line. Quiet neighbourhood

With help of the staff,...

Liked: Athmosphere of the hotel, service
Disliked: NO Elevator or robot to carry bags or anything up the stairs

Good

Unfortunately not too compfortable or...

Liked: The photos looked great, the location was amazing. I guess if you take a big double room or a suite, you'll be happy. Dont ever book a "single room"!
Disliked: We booked 3 single rooms and I have to say that they were so small that that we struggled even putting down the luggage. (3-5 m2 - tiny single beds no space at all) The lightning in the room was terrible (very dark rooms) and stepping out of the room, we had stairs right away, which made it quite dangerous. The reception staff was not available when needed, (not present at the reception, not picking up the phone and taking forever to answer an email) and clearly not trained to understand the needs of the guests.