Keep up the good work...

Liked: Staff were fantastic from the housekeeping, bar staff, waiters/waitresses, leisure and the reception. The evening meals were excellent and a good choice. Breakfast was also excellent again a good choice and fresh. The pool, sauna, steam room and jacuzzi were all good too. Everywhere you went in the hotel was clean.
Disliked: If I was to say something it would be the pool was nearly always busy but not a lot you can do about that. The beers were all standard ones you could get anywhere in the UK. Perhaps could do with some bottled scottish ones from some of the many independent breweries.

Nice hotel to drive into...

Liked: Small pool and sauna etc
Disliked: Had to book pool ahead of use and hotel in edge of industrial estate

Superb

Very good

Liked: Have stayed at this hotel a couple of times and will be back. Very nice interior, excellent staff, good food, efficient service, clean and quiet.
Disliked: Everything was good. Our room was a little chilly (it was very cold weather). Staff put an additional heater in the room for us as soon as we reported the room was a bit cold. Bed was a little firmer than i am used to at home but slept well regardless.

Exceptional

Exceptional

A 4/10 experience - definitely...

Liked: Staff were nice, the bed was really comfy and the TV was a good size.
Disliked: There were no bedside outlets to charge your phone, one of our two bedside lights didn't work, there was no mini-fridge even in a "premium" room, and the place hadn't been properly cleaned: someone else's clothes were in the wardrobe and there were significant stains on the bedsheets (though staff did change them upon request). It's also not great having to pay for parking when you're already paying so much for a room.

Very good

Exceptional