Poor

Liked: From outside and lobby was beautiful.
Disliked: No easy way to get to bldg 7 and one of the faucets was barely hanging on so we didn?t use it. No soap or shampoo in room. No Netflix or Amazon Prime on TV. Desperately needs updating.

Disappointed.

Liked: The outside looks nice. Close to the lake and boat rentals.
Disliked: Finding my room in "building 4" was frustrating. You have to park at building 6 and walk thru the halls until you get to building 4, so they're not actually separate buildings. The gift shop has one design for post cards. I called room service twice, got a recording both times, left a message and they never called back. Few deliver here and if they do they can't enter the building so if you wanna carry your food to building 4.... I ate supper from the vending machine. $9.30 for 3 drinks, and $3.25 for 2 chips. I told Booking.com I wanted to leave and they tried unsuccessfully to reach the front desk by phone so they were going to email them (on a Sunday night). Who knows if The Abby reads their emails? There are some unsightly places in ceilings like my room. There are nice amenities here but I don't think this should be considered upscale until they improve those and invisible staff. There was young kids swimming alone at the indoor pool. There are "Must wear masks" signs that are completely ignored by most, if not all guests/staff and they're not confronted about it. Very disappointed in my stay.

Shabby Abbey.

Liked: The Abbey is in a great location and has a lot of good bar/restaurant options.
Disliked: The place is getting shabby and definitely needs a face-lift. Looks like they really let it go during the pandemic and haven't fixed it up or done a deep clean. There was mold in my room and one of the hot tubs was shut down and filthy. Some if the doors didn't work right and the pool chairs are really worn.

Pleasant

Liked: Beautiful view of lake
Disliked: Bed sheets didn?t feel clean, was not aware of no clean towels provided next day, room did feel clean & musty smell

Very good

Liked: Breakfast was not included
Disliked: The parking, we had to walk pretty far

Great 2 day get away

Liked: Great outdoor pool and the breakfast in 240 West was excellent
Disliked: The bed was lumpy so sleep could have been better

Overall the stay was nice,...

Liked: The resort was very nice upon first look. there were more than enough things to do at the resort. The water front was a beautiful view. Couples could enjoy a nice quiet walk with one another. The food was very good and the entertainment was nice also.
Disliked: The room was smaller than I expected. The lamp was broken. There was no remote to the TV. The distance we had to walk from the car to the room was long. This time a year the bees took over, could not walk without running from bees.

Superb

Very good