Name: Tempe Mission Palms a Destination by Hyatt Hotel
Address: 60 E 5th Street, Tempe, AZ
Telephone: (888) 323-5826
Rating: 4.25

Exceptional

I would stay again.

Liked: The valet team was excellent. The property is gorgeous and clean. While there was maintenance happening it was well managed.

Overall a little pricey for...

Liked: We did a stay vacation with our grandchildren. We wanted to get out of the heat and swim. We were willing to pay a little more to spoil ourselves. However, when we reached the hotel it was under some construction on the property involving the parking lot and areas on the way to the pool, impacting the elevators. Also, when we went into our room we didn't realize the booking was for 2 standard beds instead of queen beds, and at the front desk we could not upgrade to queen beds as the property only had standard or king beds. We were very surprised as we have never encountered that at any other property before. We were informed that the property mainly caters to business travel. We live very close to ASU in Tempe, and there are so many hotel options now fairly new, so The Mission Palms being an older resort, but still what I would consider higher prices was a little surprising.With all that being said, although I had inquired to upgrade our room for queen beds and was considering whether or not to stay, the front desk staff to my surprise and appreciation upgraded us to a much larger room with a king and what she described as a very comfortable sofa bed for our grandchildren. When we went inside we all felt and said, now we're talking. It felt more inclined to what we paid! Still not 2 beds, but it felt extremely spacious and more upgraded. I was very grateful! We see stayed linger and oaud a fee to check out later to be able to swim more. To be honest, it was the exceptionally friendly staff throughout our entire stay that absolutely made our visit wonderful! The bellmen, the front desk a.m. and p.m., and the staff in the pub that we walked in and ordered food from to take to our room! Extremely friendly and knowledgeable about the property. While we waited they encouraged us and showed us how we could walk around the property courtyard which was beautiful at night until our food was prepared. They were even very nice to our small grandchildren.
Disliked: Construction on property and the standard sized beds no option for queens for 2 larger beds vs a king sized. The elevator issues on the way to the pool.

Good

Very nice property, dated rooms

Liked: The property was beautiful and pool area was very nice. Staff was very nice and helpful. The free valet was cool.
Disliked: It didn’t seem very secure down in the court yard. The main gate was open and their were some sketchy guys walking around trying to talk to me. The tv was very old, no Netflix or internet access. In room dining was ok.

We love mission palms. The...

Liked: Convenience to downtown Room was very nice and very clean Breakfast buffet was excellent
Disliked: The cocktail hours in Harry’s too limited. We were part of a reunion held at hotel and bar closes at 10:30 or 11 on weekends. Needs to stay open til midnight. Pool hours are limited as well