Taunton House Guest Reviews
Write a review
Write a review
Christine N, Kimpton, visiting Somerset County Cricket Ground Tue, 15 May 2018
Well located. Lovely staff. Clean and tidy. Will be staying again.
Liked: Excellent service. Great food. Definitely will visit again.
Disliked: None.
Steve Fri, 26 April 2024
Poor
Disliked: Unmanned ,impersonal,character less
Sandra Thu, 25 April 2024
Room for improvement
Liked: Location
Disliked: Pin code didn't arrive in time for our agreed 12pm check in. Entry to the hotel therefore difficult. Grout in bathroom has some mouldRadiators off when we arrived
Stuart Sun, 21 April 2024
An uncomfortable experience all round.
Liked: The main room was reasonably clean but that’s the only positive.
Disliked: It was completely un-staffed.
Swarup Sat, 20 April 2024
Good for one night. Good...
Liked: Great location. Heart of centre.Good stay for just one night Cosey room.Private bathroom Towels Hair dryer toiletries and iron TV in place.
Disliked: No staff was a available on siteKettle wasn't workingBathroom bin wasn't emptied Creeky/noisey floors
Paul Tue, 16 April 2024
Very good
Rivhard Mon, 1 April 2024
Good
Viktor Sun, 31 March 2024
Unprofessional
Disliked: Host was not there. Had to wait 1 hour to receive the code to access the hotel.Despite emaling the business several time in order to receive my invoice for business reimbursement, i have received No response. Very bad and unprofessional.
Rebecca Wed, 27 March 2024
Poor
Disliked: Good location but room was very dusty, smelt of cigarettes
Andrew Wed, 27 March 2024
2nd time of staying here...
Liked: Location
Disliked: Bed needs changing very uncomfortableExtractor fan in the bathroom went on all nightNeeds black out curtains as there was a street lamp outside my window! The bathroom was dusty The shower was either red hot or freezing cold
Daniel Mon, 18 March 2024
Horrific!
Liked: Absolutely nothing! The service was abysmal, the bathroom was dirty - human hair left on the floor, the bathroom light above the mirror didn’t work, bathroom fan didn’t work, and worst of all, the shower head wasn’t fitted correctly and the shower was only giving cold water. When we called the help line which was advertised on the front desk and the website, we were welcomed with an extremely rude member of staff who claimed to be the manager. He told us it was our fault the shower was cold “because we should not be showering at 10am” and that “most normal people shower before 10”. When I asked for this in writing (I asked if this was written on the advert for the hotel), he proceeded to raise his voice at me, say “I’m not talking to you anymore” then hung up on me whilst I was trying to talk to him about resolving the shower issue. When we tried ringing him back, he kept declining our call. He was so incredibly rude to us that my partner was in tears. I’ve never experienced anything like it.
Disliked: The service was abysmal, the bathroom was dirty - human hair left on the floor, the bathroom light above the mirror didn’t work, bathroom fan didn’t work, and worst of all, the shower head wasn’t fitted correctly and the shower was only giving cold water. When we called the help line which was advertised on the front desk and the website, we were welcomed with an extremely rude member of staff who claimed to be the manager. He told us it was our fault the shower was cold “because we should not be showering at 10am” and that “most normal people shower before 10”. When I asked for this in writing (I asked if this was written on the advert for the hotel), he proceeded to raise his voice at me, say “I’m not talking to you anymore” then hung up on me whilst I was trying to talk to him about resolving the shower issue. When we tried ringing him back, he kept declining our call. He was so incredibly rude to us that my partner was in tears. I’ve never experienced anything like it.