Name: Taplow House Hotel & Spa
Address: Berry Hill Taplow Nr Maidenhead & Slough, Taplow
Telephone: 0800 031 8416

Superb

Liked: Great hotel for an overnight stay whilst visiting the area . Great breakfast and food in the bar area .Staff were all very helpful .

Pleasant

Liked: Breakfast: Only choice was cooked. No pastries, yogurt, cereal or fruit. Run out of white bread and single cream.Other meals ok
Disliked: Breakfast choice and room size and condition

Great staff and location we...

Liked: A little tired .

Nice hotel, a little too...

Liked: Nice hotel. Very quiet.
Disliked: Staff were a little distant, they would vanish at times.

Room for improvement.

Liked: We were initially hesitant to book this hotel due to previous low ratings, but recent reviews appeared more positive, so we decided to give it a chance. Unfortunately, our experience did not meet expectations and was far from comfortable.Upon arrival, there were no staff present at what appeared to be the check-in desk, and we had to wait some time before anyone assisted us. When a staff member eventually appeared, we were briefly informed from a distance where things were located, without being offered a proper introduction or shown around the property.The situation worsened when a large metal shower head detached during use and struck my partner in the face, causing them to slip and fall in the bathroom. We reported the incident the following morning and requested to speak with a manager, but were told no one was available. We were offered the use of the spa facilities to shower, which was not an ideal solution under the circumstances.While the room layout was reasonably functional, it was quite small and the mattress was extremely uncomfortable, with springs pressing through and causing a restless night. Additionally, the bathroom had significant black mould covering the ceiling, which was unacceptable for a hotel advertised as 4-star.The only highlights of our stay were the spa area, which we appreciated due to the warm weather, and the breakfast. However, even at checkout we encountered confusion, as we were told we’d need to pay separately for coffee and tea, despite having breakfast included. This was eventually corrected after we raised the issue.Overall, our stay was disappointing, and we would not choose to stay at this hotel again.

Superb

Liked: The hotel was just perfect to unwind. The staff were excellent and went out of their way to make our stay as pleasant as possible.

Very good

Exceptional

Superb

Good

Liked: The staff were racially discriminative I would be enquiring something with one of the staff members and a white person would walk in then the staff would just abandon me to go tend to them then return to assist me.The spa facilities were absolutely amazing. The room was also spotless clean. The staff that attended to me at the restaurant were also racially discriminative.Overall, the facilities are fantastic. If only the staff members were not racially discriminative, it would have been a 10/10 experience.